Experience

Justworks

• United States
• Human Resources Services
• 700 & Above Employee

• Customer Support Representative

  • Jun 2023 - Present

  New York City Metropolitan Area



Elite Motions Fitness Training

• Independent Business Owner

  • Sep 2021 - Present

  United States - Connect with 60+ potential customers daily in order to build a network via online messaging. - Construct internal processes to perfect customer experiences in order to keep the customer retention rate above 80%. - Document client progressions daily using programs in the Google Suite.



KindWork

• United States
• Individual and Family Services
• 1 - 100 Employee

• KindWork CX Fellow

  • Jan 2023 - Mar 2023

  New York City Metropolitan Area - Top 20% accepted in KindWork’s Customer Experience Fellowship, a 250-hour intensive course covering both professional and technical skills - Strengthened key professional abilities, including giving and receiving feedback, handling challenging customers, and effective workplace communication for in-person and remote work - Achieved credentials in HIPAA Compliance and Zendesk Omnichannel Agent certification - Developed technical skills in Zendesk, Intercom, Slack, macOS, and Google… Show more - Top 20% accepted in KindWork’s Customer Experience Fellowship, a 250-hour intensive course covering both professional and technical skills - Strengthened key professional abilities, including giving and receiving feedback, handling challenging customers, and effective workplace communication for in-person and remote work - Achieved credentials in HIPAA Compliance and Zendesk Omnichannel Agent certification - Developed technical skills in Zendesk, Intercom, Slack, macOS, and Google Suite Show less



Equinox

• United States
• Health, Wellness & Fitness
• 700 & Above Employee

• Personal Trainer

  • Dec 2018 - Sep 2021

  Brooklyn, New York - Conducted 100+ client assessments using the designated questionnaire to discover clients' goals. - Provided excellent customer service to 75+ members daily by giving high-quality greetings and distributing necessary amenities. - Kept in-depth notes on clients' progressions via tech software on apple iPads.

• Personal Trainer Intern

  • Oct 2018 - Dec 2018

  Brooklyn Heights



One On One Physical Therapy

• Wellness and Fitness Services
• 1 - 100 Employee

• Physical Therapy Aide

  • May 2018 - Mar 2019

  Brooklyn, New York - Managed care of 20+ patients, modeling and directing safe and constructive behavior throughout the day. - Ensured care facilities and equipment were in compliance with applicable regulations and ordering/procuring replacements when required. - Engaged with parents face-to-face in order to identify how best to care for their time at the facility.



Hazen Health Center

• Student Health Advocate

  • Aug 2017 - May 2018

  United States



YMCA of Greater New York

• United States
• Non-profit Organizations
• 700 & Above Employee

• Summer Camp Counselor

  • May 2017 - Aug 2017

  Prospect park