Senior Support Engineer

• Jun 2019 - Present

Goals achieved:Identified need for Automated tasks.Aligned key stake holders towards the goal of implementing Automated tasks.Implemented task automation.Optimized Support groups work structure and task. To optimize resources in the group.Success achieved:Freed up 50 % of support manpower for other tasks. Increased Quality of released products. Reduced Time to release of products by 60%.Implemented 3-tiered support structure, which reduced wait times for customer and increased customer satisfaction. Test automation of FAT GUI client, with minimal under lying unit tests. Self-taught enough DELPHI to manage and update a legacy program, with no documentation and minimal programmer support. Appointed PO for 2 different products. Reorganised build and release system, to streamline SW releases. Self-taught C#. Built C# internal SW tools, to reduce manual work by 80% and increase quality. Linq Enity framework WPFDesigned and built CI module for Test automation system. Tools used. Jenkins Ranorex Powershell Vmware Openjdk C# Walked a potential customer all the way through, from initial contact to final sale, for a product, which everybody thought was unsellable. Presentation of program at Omron Panel days (100+ participants). Participants request that I come back next year and that I be given more time to present. Selected for Conference presentation team.Appointed Team coordinator (3 colleagues).Appointed Database manager. Merged 5 databases into 1. Automated release tasks.Participated in identifying and holding interviews for new team members. Created learning goals for new team members. Training of new colleagues.All this was done whilst providing industry best customer support, in all roles from 1,2 to 3.

Technical Support Engineer

• Aug 2017 - Jun 2019

Project Engineer

• Jul 2014 - Aug 2017

Technical Support

• Feb 2014 - Jul 2014

Student helper

• Nov 2012 - Feb 2014

Marine Engineer / Project leader

• Jan 2011 - Aug 2011

My bachelor project was written in conjunction with the Rigshospital, where I worked as a project manager for 6 months. I worked with project management, maintenances planning, general improvements to existing equipment.

Student worker

• Oct 2007 - Jan 2010

During my employment at CPH I worked with documentation, ad-hoc tasks and creating and updating an Excel sheet with all the refrigeration machines attached to the airport.

Apprentice

• Aug 2005 - Apr 2007

Truck mechanic.

Handy man

• Aug 2004 - Dec 2004

Summer vacation employment 2005 and 2007.

Postman

• Aug 2004 - Sep 2004

Landpost.

Employee

• Aug 2001 - Sep 2003

Burger flipper.

Newspaper boy

• May 1997 - Aug 2001

Management of 1 other employee.Logistics.