Benefits Coordinator

• Mar 2022 - Present

Plans, develops, implements, and evaluates comprehensive, basic, and intermediate level services. Benefits Coordinator reviews current federal and state laws to determine Families benefits and entitlements due i.e., Servicemembers' Life Group Insurance (SGLI), Death Gratuity (DG), and other benefits. Independently plans, organizes, directs, and administers a wider variety of distinct types of benefits and services available under Army, Federal and State programs, each with separate eligibility requirements and regulatory provisions. Develops and implements public forum and information programs as they relate to Casualty Services Survivor Benefits, and the various government life insurance programs. Stays current on all statutory changes in entitlement programs, analyzes effects on Survivor benefits and ensures changes are publicized. Maintains an understanding of the Survivor Benefits Program (SBP) and the interaction of Federal Benefits. Assist other Casualty employees (i.e. Operations Manager, Mortuary Affairs Coordinator, Memorial Affairs Coordinator, and Training Instructor) by serving as a case manager. Show less

Operations/Processing Supervisor

• Oct 2021 - Mar 2022

Serves as the supervisor of the Processing Element responsible for implementing USMEPCOM and Department of Defense (DOD) policies and procedures for the processing of applicants for enlistment into the Armed Forces. Supervises assigned personnel to the section, responsible for processing applicants for military service. Plans the work to be accomplished by subordinates, sets and adjusts short-term priorities. Develops performance standards and evaluates work performance of subordinates; prepares performance reports; gives advice, counsel, or instruction to employees on both work and administrative matters. Interviews candidates for positions; recommends appointment, promotions, or reassignment to such positions; and prepares job descriptions. Show less

Employee Relations Manager

• Oct 2020 - Sep 2021

Facilitates and manages employee relations on behalf of the company. Trains and oversees the work of assigned staff and conducts performance evaluations that are timely and constructive. Advises and trains managers and supervisors in best employee relations practices and strategies for managing supervisor problems and employee grievances. Develops further training as needed, and uses surveys, interviews, and other studies to conduct research regarding human resource policies, compensation, and other employment issues. Collaborates with People Resources Management and country team leadership on employee relation concerns; coaches and counsels department employees; issues disciplinary actions and perform EEOC investigations in partnership with Legal department as required. Show less

Human Resources Supervisor

• Jul 2020 - Aug 2020

Oversee day to day human resources initiatives and monitor staff performance, policies/procedures, and benefits administration. Manage daily HR operations, evaluate existing policies/procedures, and recommend updates to processes and any issues/concerns, as well as ensure regulatory compliance. Coordinate and implement new policies related to employee relations, salary/benefits administration, and labor relations. Monitor HR projects and confirm progress and accuracy of work completed. Act as a point of contact for inquiries from community stakeholders and outside agencies. Show less

SR HR Generalist

• Dec 2019 - Jul 2020

Directed day to day HR activities across the department and confirmed adherence with company and governmental regulations. Managed employee relations concerns: conducted in-depth EEOC investigations and recommended resolutions or disciplinary actions as needed. Contributed to the recruitment lifecycle including application review, interviews, and background checks. Acted as a subject matter expert and provided consultation and guidance associated with company policies and procedures. Received and processed requisitions related to medical, medical evacuation, emergency leave, Afghan multiple entry visa, employment confirmation, LOA updates, termination/separation process, and employment agreements. Developed and filed employee change notifications (ECN) requests while maintaining confidentiality. Coordinated the Afghan Visa renewal process for over 3000 employees. Key Contributions:  Launched new program development, policy updates, open enrollment, pay issues, terminations, and best practices. Show less

ManPower Lead

• Jul 2018 - Oct 2019

Introduced an HR department and oversaw daily operational activities. Acted as a point of contact for employee relations inquiries on site and confirmed a safe working environment for 12-hour shifts across six locations in Iraq, one in Kuwait, and 19 sites in Afghanistan. Coordinated and led general HR activities such as employee benefits and compensation, travel, leave of absences, and onboarding/exit interviews for 250 contractors. Introduced and promoted organizational policies and procedures (employee handbooks, standard operating procedures, etc.). Conducted detailed risk assessment, determined potential legal and internal/external risks, and implement mitigation strategies. Key Contributions:  Established formal and comprehensive Human Resources department processes and procedures where none had existed previously.  Successfully identified qualified candidates through strategies résumé development and qualifications matching. Show less

Human Resources Administrator

• May 2017 - Jun 2018

Led the provision of onsite HR support and associated regulatory compliance. Coordinated the completion of HR documentation related to legal employment of personnel in Kabul, Afghanistan. Managed employee relations, onboarding, finance, benefits, performance management, visas/passports, and emergency leave requests. Monitored HR tasks to identify and mitigate potential risks; confirmed adherence with employment/HR laws, policies, and practices associated with U.S. and Afghanistan regulations. Supported HR corporate initiatives and managed Human Resource programs including policy updates and open enrollment. Key Contribution:  Recognized for promoting a safe and engaging work environment through oversight of complex, interrelated HR management issues. Show less

Senior HR Sergeant

• Feb 2015 - Mar 2017

Acted as a point of contact for HR inquiries and concerns. Supported personnel in the resolution of HR inquiries and issues; answered questions regarding entitlements eligibility, overseas duty station requirements, insurance, and retirement applications. Key Contribution:  Improved HR SOP’s; implemented new processes for evaluation reports, awards, and personnel reporting procedures. Acted as a point of contact for HR inquiries and concerns. Supported personnel in the resolution of HR inquiries and issues; answered questions regarding entitlements eligibility, overseas duty station requirements, insurance, and retirement applications. Key Contribution:  Improved HR SOP’s; implemented new processes for evaluation reports, awards, and personnel reporting procedures.

• Jan 2014 - Dec 2014

Oversaw human resources activities for 5000+ US and Korean personnel. Responded to personnel inquiries and processed requests for temporary duty/travel, security clearances, training, reassignment, retention, military and special pay programs, and meal cards. Key Contribution: Significantly contributed to positive personnel relations and morale, processed recommendations for awards and decorations.

• Aug 2010 - Dec 2013

Supported HR initiatives and benefit plans. Responded to any inquiries and resolved issues that arose related to the U.S. Army Survivor Benefit Plan. Generated associated reports and distributed written policies to units in the Casualty Area Command. Key Contribution: Contributed to successful outcomes for administrative activities including security clearances, training, retention, compensation, and strength management.

• Jul 2005 - Aug 2010

• Feb 2001 - Jul 2005

• Mar 1995 - Feb 2001

Machinisht Mate/MM3

• Nov 1990 - Nov 1994