Experience

Eclipse

• Canada
• Accounting
• 1 - 100 Employee

• Vice President & Head of Strategic Growth

  • Nov 2022 - Present

  Eclipse Technology Solutions, a wholly owned subsidiary of IMP Solutions, is an end-to-end provider of innovative and transformative cloud-based unified communications, collaboration, security, data centre and networking services. Eclipse measures its success in the market by the success of its customers, and is focused on delivering high-value and integrated services that foster innovation, accelerate growth and drive success.Eclipse is fortunate to have a number of strategic partnerships with leading technology and communications providers such as Cisco, Dell EMC, Microsoft, Hewlett-Packard, Amazon Web Services, vmware, etc. and these, combined with the experience and proficiency of our technical and architectural teams, ensures the seamless design, integration and deployment of best-in-class solutions for our clients across Canada.



Wireless DNA Inc.

• Canada
• Telecommunications
• 100 - 200 Employee

• Chief Operating Officer

  • Jan 2022 - Jul 2022

  Wireless DNA (WDNA) is one of Rogers Communications Inc.'s largest and most successful dealers in Canada. With a successful track record of serving customers in the Greater Toronto Area for over 23 years, Wireless DNA operates a number of Fido, Rogers and Chatr branded retail stores with a focus on families, students and community-based segments. Wireless DNA also has a burgeoning B2B business that is focused on small and mid-sized commercial enterprises as well as an international business, operating out of Pearson International Airport, that is focused on the international student and new immigrant populations.As the Chief Operating Officer for Wireless DNA I am responsible for all aspects of the organization's back-office, B2B and retail operations, with a focus on value-creation and customer service, as well as working with our CEO and Senior Leadership Team to chart a strategic course for the company's accelerated growth into the future.

• Strategic Advisor & Executive Coach

  • Jan 2021 - Dec 2021

  Provided advisory services to both the President and the CEO as well as to the organization's Senior Leadership Team on a variety of files, including partner management, sales strategy, growth and people strategy and corporate development strategy. Also assisted in the optimization of go-to-market campaigns, the development of a dynamic and multi-business 5-year growth strategy and the recruitment of key talent to fill critical roles within the business.



Rally Internet

• Canada
• Telecommunications
• 1 - 100 Employee

• Senior Vice President & Chief Operating Officer

  • Jul 2020 - Dec 2021

  Rally is one of Canada's fastest growing facilities-based internet and telecommunications companies. With advanced communications services nationwide, Rally offers clients in multi-dwelling units, hospitals and long-term care facilities access to fast, reliable and affordable internet and IPTV services.For the period from July 2020 to December 2020, I was the interim COO and worked with Rally’s Management Team, and its court-appointed receivers, to take the company through a financial and organizational restructuring process. In October of 2020, the company emerged out of receivership with a new set of financials and a new ownership structure and in January of 2021, I joined the company on a full-time basis.Key accomplishments during my tenure with Rally include the following:• Developed a 3-year business model, complete with financial and subscriber forecasts and a month-to-month cash-flow forecast, which was accepted by Rally’s Board of Directors.• Led Rally’s efforts in all areas related to sales, partnership management, customer engagement, digital and communications strategy, human resources and data analytics and planning.• Managed key partnerships with strategic providers including Bell Canada Inc., Rogers Communications Inc. and Health Hub Patient Engagement Solutions.• Increased broadband subscribers on a monthly basis and reduced churn by focusing on high(er)-value assets, a simplified rate card for both IPTV and broadband, an on-line self-serve model and an enhanced value-proposition for 3rd-party distribution partners.• Divested of the company’s Managed Services Division and repurposed the proceeds to improving the company’s core network and IPTV products.In addition to the above, partnered with the CEO to negotiate an IPTV sub-licensing agreement with Videotron and worked with the CTO and the field team to convert the MDU assets in the field from DSL to fiber-based services based on a bulk purchase agreement with Bell Canada Inc.



WeWork

• United States
• Real Estate
• 700 & Above Employee

• SVP, WeWork Strategic Consulting

  • Mar 2019 - Dec 2019

  WeWork is a global commercial office sharing provider and one of the fastest growing companies in the world. In addition to the core office sharing business, WeWork also operates the Flatiron School, WeLive, WeGrow, Rise By We, Conductor and Meetup.During my tenure at WeWork, I led a team of consultants globally who engaged directly with our product group, sales teams and enterprise customers to ensure that the suite of solutions that WeWork had to offer were well understood, properly solutioned and effectively deployed. These solutions, whether professional or digital in nature, were all developed to layer value onto the suite of core real estate services that WeWork already had to offer and included services such as workplace strategy, portfolio assessment, workplace analytics, digital strategy, etc.



University Health Network

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Executive Vice President & Chief Business Officer

  • Jun 2017 - Sep 2018

  The University Health Network (UHN) is Canada's leading fully-integrated life sciences organization with an annual operating budget in excess of $2.2B and a core focus on five specific areas: clinical care; research; technology development and innovation; education and healthcare and life sciences revenue generation.In my role at the University Health Network, which is comprised of the Toronto General Hospital, the Toronto Western Hospital, Princess Margaret Cancer Centre, the Toronto Rehabilitation Institute and the Michener Institute, I oversaw the following:• Managed all capital investment strategies, real estate and development activities, capital & space management strategies, etc. with an annual operating budget in excess of $250M CDN.• Managed all aspects of the organization’s financial operations including the annual audit and budgeting cycle, day-to-day financial operations & reporting, investment strategy, procurement & funding strategy.• Responsible for UHN’s overall strategy with respect to Enterprise Risk, legal and compliance matters.• Brokered relationships with key partners (3P) & the investment / venture capital community with respect to the hospitals research initiatives and commercial holdings and represented UHN as a Director on the Board of MaRS Ventures and participated in key investment decisions on behalf of both MaRS Ventures and UHN.• Manage UHN’s overall commercialization interests with a portfolio of over $125M in annual revenues (pharmacies, food courts, Altum Health Care, joint ventures, parking, etc.) both domestically and internationally (China).



Canadian Tire Corporation

• Canada
• Retail
• 700 & Above Employee

• SVP - Customer Loyalty, Insights & Data Management

  • Aug 2015 - Sep 2016

  In this role, I had overall responsibility for Canadian Tire’s ‘Triangle’ loyalty program, both on-line and in the stores and across all banners, as well as the organization’s data management and predictive analytics function. Collaborated with C-Level stakeholders to architect and contribute to a number of key files: • Channel Optimization and Field Management Strategy • Corporate Development and M&A Strategy • Digital Transformation & Innovation Strategy• Implemented a comprehensive data management and modelling program for Canadian Tire’s Retail organization that resulted in a dynamic view of the customer and improved access to data. This effort led to a more effective decision-making process with respect to marketing campaigns, pricing, product assortment and merchandizing strategies.• Improved client experience and attachment across the entire shopping journey by implementing an omni-channel communications strategy, segmented and tiered marketing programs and personalized category-driven direct marketing campaigns. Leveraged off of direct channels such as email as well as social platforms such as Google and Facebook.• Led strategy that increased customer engagement with Canadian Tire’s Loyalty program by 24% in 9 months and delivered registration and scan rates of 60% and 35% respectively.



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• SVP Sales - Large Enterprise and Public Sector Segments

  • Dec 2014 - Aug 2015

  Led team responsible for Large Enterprise and Public Sector customers across all geographies in Canada and for all product lines resulting in revenues in excess of $1.08B.Generated revenues from wireless voice and data, wireline (fiber, data center and cloud), professional and managed services as well as bulk access agreements with residential and commercial developers.

• President, Enterprise Business Unit

  • May 2014 - Dec 2014

  Set the business strategy and organizational structure for Rogers’ Enterprise Business Unit responsible for $2B+ in revenues across all product lines, geographies and channels.Designed and implemented a multi-year CEO and board-approved business transformation plan for the EBU that included the following elements:• A detailed go-to-market strategy with growth and share objectives by segment, region and product line.• A three-year financial plan that achieved subscriber growth, profitability and share objectives by segment, region and product as well as an OPEX and CAPEX scaling plan.• An updated product, solutions, channels and customer care strategy.• A refreshed corporate branding and communications strategy, across all channels and mediums.Delivered the following results while transforming the business:• Increased top-line revenue by 2% despite ongoing pressure on traditional voice services.• Grew wireline revenue by 11.3% YoY and ‘Internet of Things’ revenue by 36% YoY.• Delivered 346K new subscribers (nets) for wireless and 51K new subscribers for cable.• Improved churn on an annualized basis for wireless by 0.96pts and by 2.2pts for cable.

• SVP Business Segment, Communications

  • Sep 2011 - Apr 2014

  Led team responsible for the sales, marketing, care, operations and advanced solutions for all wireless business customers ($1.6B revenue w/1.7M subscribers) and small business cable/internet customers ($120M revenue w/157K subscribers).Delivered the following results during my last full year as the leader of this business:• Wireless gross additions of 239K (39% YoY increase) and 112K net additions (35% YoY increase).• Increased enterprise wireless subscriber base (100+ employees & public sector) by 8% to 1.3M.• Delivered over 55K net new business cable subscribers for a YoY increase of 35%.• Reduced customer deactivations by 2% and drove monthly churn down to an industry-leading 0.77%.• Increased the portion of enterprise revenue by 10% YoY to $937M.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• General Manager, Large Enterprise Business Unit

  • Mar 2010 - Aug 2011

  Set strategy and oversaw team responsible for enterprise customers w/500+ employees in Canada, including Sales, Sales Operations and Shared Services (facilities, finance and human resources).• Delivered revenues of $468M versus a plan of $373M, 35% YoY growth, and margins of $87.7M versus a plan of $66.5M (53% YoY growth).

• Global Practice Executive, Microsoft Consulting Services, Dell Inc.

  • Aug 2007 - Apr 2010

  • Designed, developed and launched Dell’s Microsoft-based consulting services organization globally.• Managed Dell’s relationship with Microsoft and its key executives worldwide.• Developed and executed upon a strategic acquisition strategy to add scale and IP to the business.• Delivered revenues of $127M in FY10, up from $35M in FY09 and zero in the previous year.

• Director, Business Solutions Group - Americas Int'l

  • Aug 2005 - Jul 2007

  • Led Dell’s $87M Managed, Professional and Enterprise Services across Canada and Latin America.• Architected and built Dell’s Solution Design Center for the Americas, based out of Toronto and Mexico City.• Grew Canadian portfolio of services business by 24% in FY06, 40% in FY07 and 23% in FY08.



Metafore

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Snr. Vice President, Professional & Technology Support Services

  • Aug 2002 - May 2003

  • Member of the Executive Team with responsibility for corporate strategy, partnerships and growth.• Directly responsible for the company’s core professional and managed service operations, with a staff of over 250 professionals and revenues of $35 million. • Member of the Executive Team with responsibility for corporate strategy, partnerships and growth.• Directly responsible for the company’s core professional and managed service operations, with a staff of over 250 professionals and revenues of $35 million.



Liberty Technology Services

• President & CEO

  • 1998 - 2001

  Responsible for company’s overall leadership and growth strategy. • In August 2000, sold 100% of shares in Liberty to Norigen Communications.• Subsequently, a year later, repurchased Liberty from Norigen’s receiver.• In August 2002, sold 100% of Liberty to Metafore Corporation Inc., a subsidiary of Hartco Inc. Responsible for company’s overall leadership and growth strategy. • In August 2000, sold 100% of shares in Liberty to Norigen Communications.• Subsequently, a year later, repurchased Liberty from Norigen’s receiver.• In August 2002, sold 100% of Liberty to Metafore Corporation Inc., a subsidiary of Hartco Inc.



Compugen Inc

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Chief Operating Officer & SVP Sales & Marketing

  • Aug 1987 - Dec 1998

  Chief Operating Officer (1998-1999)• Responsible for all sales, marketing, services, operations and logistics nationally.• Revenue increased by 40% during this period and profitability rose by 485%Vice President, Sales and Marketing (1996-1998)• Grew revenue from $134M to $201M during this period, including a 78% YoY growth in services• Established regional operations in Montreal and Quebec City.Director, Sales and Marketing (1994-1996)• Grew revenue from $52M to $134M during this period and established regional operations in Calgary, Edmonton, Vancouver and Victoria.• Partnered with IBM Financial Services to launch a series of private labelled financial services.Major Account Executive (1987-1993)