Experience

NewGen Business Solutions: NetSuite ERP Consultants and Event Technology Specialists

• United States
• Information Technology & Services
• 1 - 100 Employee

• Senior Business System Analyst

  • Oct 2022 - Nov 2022

  United States Solved client Sage 100 issues



Lutron Electronics

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Design Engineer

  • Aug 2021 - Oct 2022

  Boynton Beach, Florida, United States Tool and test fixture design using CREO



K-Four Systems, LLC

• United States

• Sage 100 Consultant

  • Apr 2021 - Jun 2021

  Boston, Massachusetts, United States • Sage installation support as needed • Hired to support SCANCO clients • Modified crystal forms to meet customer expectations



Scanco

• United States
• Software Development
• 1 - 100 Employee

• Technical Support Intern

  • Jun 2020 - Dec 2020

  United States • Handled incoming case tickets in the range of 60 – 100 a day and assigning to the appropriate technician, while keeping some to work myself • Training customers on Warehouse 100 software, as well as assisted when needed on JOScan, WOScan, Skyprint, Dashboard, and Label making • Installed Scanco Software; Warehouse 100, Manufacturing 100, Multi-bin, JOScan, WOScan, Sky Print, Dashboard, Dashprint, Technician Dashboard, Scanco Mobility, and Scanco Sales • Designed custom labels using… Show more • Handled incoming case tickets in the range of 60 – 100 a day and assigning to the appropriate technician, while keeping some to work myself • Training customers on Warehouse 100 software, as well as assisted when needed on JOScan, WOScan, Skyprint, Dashboard, and Label making • Installed Scanco Software; Warehouse 100, Manufacturing 100, Multi-bin, JOScan, WOScan, Sky Print, Dashboard, Dashprint, Technician Dashboard, Scanco Mobility, and Scanco Sales • Designed custom labels using LabelMatrix and Dashprint software • Server printer configurations for use with Dashprint • Configuration of Scanco Software in the portal • Provided after-hours customer support for critical down situations for customers • Handled afterhours client installs and configurations • Troubleshoot issues with JOScan and WOScan by becoming proficient in understand SQL Server • Walked customers through Sage Upgrades and Sage Server moves from a technical standpoint • Assisted the Sales team with answering technical questions when prompted during the Sales Cycle • Generated license files for WOScan and JOScan installations • Effectively managed 50 of my own cases to work through on a daily basis while maintaining new customer installs, server moves, down customer situations, and getting assigning new case tickets to the tech responsible • Escalated case tickets to developers and/or Product owners when necessary • Worked hand and hand with developers when necessary • Put the customers first – Always Show less



Skolnik Industries, Inc.

• United States
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Senior Sales Engineer / ERP Specialist

  • Oct 2005 - Jan 2019

  Chicago, IL Senior Sales Engineer / ERP Specialist • Developed, designed, and implemented a revolutionary expansion of the Sage business system to incorporate a production scheduling tool & scanner systems synced across the server to various visual monitors and automated email systems for alerts to sales and customer service resulting in highly efficient and effective communication between all departments. • Business system analyst expanding data flow between sales, engineering, inventory, and… Show more Senior Sales Engineer / ERP Specialist • Developed, designed, and implemented a revolutionary expansion of the Sage business system to incorporate a production scheduling tool & scanner systems synced across the server to various visual monitors and automated email systems for alerts to sales and customer service resulting in highly efficient and effective communication between all departments. • Business system analyst expanding data flow between sales, engineering, inventory, and production including router control, creation /implementation display of vital information on monitor systems, and automated crystal reports. • IT administrator including server access rights and solving IT related issues. Product/Design Engineer • Support sales/customer service with design parameter information to bring in business including new drum designs using both AutoCAD and SolidWorks. • Created 1000’s of drawings, BOMs, stencils, and QA routers. • Developed tooling and jigs & fixtures for production purposes and ease of manufacturing. • Support QA for design analysis, production setup documentation, and product identification. • Developed, designed, and implemented a new seamless drum including machinery, stamping dies, and forming tooling that brought $2,000,000 in sales over 5 years. • Reviewed DOE specifications for customer fulfillment Show less