Experience

Trio Hardware and Paint

• United States
• E-learning
• 1 - 100 Employee

• General Manager

  • Oct 2021 - Present



Best Buy

• Retail
• 700 & Above Employee

• Field Functionality Trainer

  • Jul 2016 - Oct 2021

  • Responsible for developing, maintaining and presenting the technical curriculum in support of the functionality team resources within my assigned territory• Proactively Identifies improvement needed to instruction or training to reduce in field issues/go back • Train and certify Project Team employees on implementation, repair and maintenance of low voltage displays, associated systems and new and/or existing company electronic systems• Proactively involved with training content creation/updates• Conduct periodic functionality assessments per company plan in partnership with Corporate, Retail and/or Project Team Leadership• Communicates regularly through participation in conference calls, written feedback and face to face meetings on training issues on functionality and project issues • Provide technical support feedback to the corporate-training support team to validate and/or improve current or future training curriculum• Provides concise and knowledgeable feedback to support teams around the training processes. Proactively identifies obstacles and solutions to support teams for future implementation• considered a valued partner with support teams. Makes regular recommendations on process improvement that make positive impacts to field execution• Serve as the subject matter expert and technical resource for Project Team employees/leadership and Retail Leadership• Communicates regularly through district meetings and store meetings to help identify trends in functionality utilizing SEA and NPS measurements. Provides direction on how trends can be improved through regular communication both written and verbal.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• National Retail Accounts Executive

  • Apr 2008 - Jul 2016

  Cultivated the relationship between at&t and multiple national retailers to help align allaspects of the business. Monitored sales, merchandising and trainings to ensure they operatein accordance with our corporate polices and procedures. Conducted regular sales coaching,training of products, services and all key initiatives as defined by headquarters. Recognizedfor strong work ethic and integrity, demonstrated through multiple awards for outstandingleadership and performance.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Territory Manager

  • 2005 - 2008