Experience

Texhoma Land Consultants, Inc

• United States
• Oil and Gas
• 100 - 200 Employee

• Information Technology Help Desk

  • Mar 2018 - Present

  • AD management • FTPs • File/Folder Permissions • New user setups following a list of specific requirements on contractor and temp PCs • Security software/Phone software for VOIP • Printer troubleshooting • Network/Internet troubleshooting • AD management • FTPs • File/Folder Permissions • New user setups following a list of specific requirements on contractor and temp PCs • Security software/Phone software for VOIP • Printer troubleshooting • Network/Internet troubleshooting



The Dallas Morning News

• United States
• Newspaper Publishing
• 700 & Above Employee

• Freelance Sports Writer

  • Aug 2013 - Jun 2022

  • Enter Live-Scoring, play-by-play statistical information for Sports Day HS app & website. Compose game story from those stats• Interview coaches, as well as, players for quotes• Coordinate Press Box access/credentials with Athletic Departments & Directors• Take statistical information via phone, email and fax, entered information into various intranet and internet programs

• High School Sports Agate Clerk

  • Jul 2004 - Dec 2020

  Take statistical information via phone, email, and fax; enter information into various intranet and internet programs.



Tekk Force

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Cable Technician

  • May 2017 - Nov 2017

  • Commercial structured cabling - Ability to pull cat3, cat5, cat5e, cat6, cat6a and fiber cable. • Installation of JHooks and building of pathways following TIA/EIA standards. • Termination of various types of jacks which may include Allen Tel, Amp, Hubbell, Krone, Leviton, Ortronics, Panduit, Siemon, Systimax and Uniprise. MDF/IDF closet build outs. • Termination of 66/110 blocks. 12, 24 and 48 port patch panel terminations. • Commercial structured cabling - Ability to pull cat3, cat5, cat5e, cat6, cat6a and fiber cable. • Installation of JHooks and building of pathways following TIA/EIA standards. • Termination of various types of jacks which may include Allen Tel, Amp, Hubbell, Krone, Leviton, Ortronics, Panduit, Siemon, Systimax and Uniprise. MDF/IDF closet build outs. • Termination of 66/110 blocks. 12, 24 and 48 port patch panel terminations.



EZLynx

• United States
• Information Technology & Services
• 100 - 200 Employee

• Product Support Specialist II/ Team Lead

  • Aug 2015 - Jul 2016

  • Primarily responsible for assisting customers with issues, questions, and suggestions regarding software setup, hardware or other technical issues with software • Provide friendly, knowledgeable, and efficient customer service via telephone, Internet Chat, and emails Analyze and resolve incidents and requests regarding use of application software or hardware. Log and track incidents and requests from identification through resolution. Follow up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication was complete. Document resolutions and update self-help and staff knowledge bases • Remote Desktop to support end users issues • Incident Creation and Management leveraging multiple ticketing systems and applications • Provide On Site Support to Internal employees via Phone, Walkup, and Email channels • Hand-picked by Lead Developer to serve as Liaison between Support Staff, Developers, and programmers to resolve, document, and train on new technical issues



Susser Bank

• United States
• Financial Services
• 200 - 300 Employee

• Helpdesk Technician

  • Sep 2012 - Nov 2013

  • Provide in-house technical support and issue resolution to 260+ users and working in a Windows XP/7/8 environment. • Install, configure and modify computer hardware and software • Create new user accounts • Enter data into and update IT ticketing system • Communicates with in-house users to ensure operating systems and equipment are functional Perform lifting (40 lbs.) • Provide in-house technical support and issue resolution to 260+ users and working in a Windows XP/7/8 environment. • Install, configure and modify computer hardware and software • Create new user accounts • Enter data into and update IT ticketing system • Communicates with in-house users to ensure operating systems and equipment are functional Perform lifting (40 lbs.)



U.S. Department of Veterans Affairs

• United States
• Government Administration
• 700 & Above Employee

• Information Technology Specialist (Customer Support)

  • Aug 2011 - Dec 2011

  • Phone support, desk-side technical support and bench-top diagnosis and repair • Resolving customer related software and hardware problems • Diagnose and resolve problems in response t customer related incidents via trouble tickets • Phone support, desk-side technical support and bench-top diagnosis and repair • Resolving customer related software and hardware problems • Diagnose and resolve problems in response t customer related incidents via trouble tickets



Tyler Junior College

• United States
• Higher Education
• 500 - 600 Employee

• Computer Hardware Maintenance Internship

  • May 2002 - Jul 2002

  • Handled technical troubleshooting network issues within a Windows NT Server and Windows 2000 Server & Professional environments • Performed software clean installs and upgrades • Installed, tested operating systems, hardware components, and authorized software • Handled technical troubleshooting network issues within a Windows NT Server and Windows 2000 Server & Professional environments • Performed software clean installs and upgrades • Installed, tested operating systems, hardware components, and authorized software



Paris Junior College

• Higher Education
• 100 - 200 Employee

• Computer Lab Network Technician

  • Jan 2001 - May 2001

  • Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries • Installed computers and setup email accounts • Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries • Installed computers and setup email accounts



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Information Manager / Workgroup Manager

  • Jun 1997 - Mar 2000

  • Receives, verifies, distributes, and notifies customers of all incoming communications computer equipment. • Provides technical assistance and distribution of Communications-Computer Systems requests used in procurement and distribution of computer hardware and software purchases, land mobile radio, local area network, as well as, government and leased telephone requirements. • Ensures accuracy of request for purchase forms for computer purchases prior to submission to accounting and finance and contracting. Maintains constant contact with offices of primary responsibility to monitor status of work order requests. • Effectively maintained and updated database that tracks all incoming communication requirements. Staffed more than 1,000 requests and ensured proper coordination and distribution of work orders. Accurate and timely input provided five work centers with real-world access to new requirements. • Instrumental to initiation of on-line Help Desk--Customer Service Center is the testing ground; transferred more than 300 entries from previous database--work required more than 30 man hours. • Singled out from all squadron Airmen to serve as commander's executive information manager and Workgroup Manager; verbal and written communication skills a must for interaction with senior leadership on a day-to-day basis.