Experience

The Permanente Federation LLC

• United States
• Medical Practices
• 1 - 100 Employee

• Project Manager II

  • Feb 2020 - Present

  In close collaboration with directors and colleagues, manage projects for several inter-regional physician specialist groups in support of the development of national guidelines and initiatives based on defined annual goals as well as evolving clinical program needs. • Ensured timely completion of project deliverables during swift ramp-up of inter-regional group activity in the early phase of the COVID pandemic through meticulous coordination, including delegating and monitoring tasks, identifying issues and risks, and communicating continuously with stakeholders. • Assisted with the rapid development of several national recommendations from various specialties that provide guidance for addressing areas of health care service and delivery impacted by COVID-19. • Worked with directors and colleagues to sunset support for inter-regional groups due to changing strategic priorities and developed documentation and other materials to assist inter-regional group chiefs with the transition. Show less



Honor

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Program Manager, Partnership Implementation

  • Jan 2019 - Jun 2019

  Managed end-to-end partner implementation process, including project planning, partnership communication, and transition management. Worked cross-functionally with sales, legal, operations, marketing, project management and engineering. Highlighted achievements: • Successfully onboarded new client account expected to generate $1.8m annually. • Developed new processes and updated project management template to meet conditions for entry into a new market. • Received top-rated reviews from clients on post-implementation surveys. Show less



NYC Health + Hospitals, World Trade Center Health Program

• New York, NY

• Operations, Technology and Program Manager

  • Feb 2012 - Jun 2018

  Successfully collaborated with senior leadership and led team to achieve operational excellence in a new federal healthcare program. Refocused and developed key WTCHP program components to meet evolving clinical, administrative, data and contract requirements and challenges. Based on performance, promoted three times to senior leadership role. • Operations / Program Management: Systematically directed, delegated and monitored action plans designed to effectively support clinical operational needs and hit administrative milestones according to program and contract deliverables and requirements. • Project Management: Simultaneously planned, organized and executed multiple complex projects to achieve program goals and complete project deliverables on time, within budget and with minimal oversight. • Communication: Regularly communicated in person and in writing with senior executives to provide updates on the progress of projects, identify potential risks and coordinate corrective actions as needed. • Reporting: Worked with a range of different departments to gather information and produce visually appealing reports that provided key insights to senior executives to help make more informed decisions. • Stakeholder and Vendor Management: Established positive relationships with various department leadership, clinical administration, federal contracting officers, and outside vendors for the successful execution of activities and projects according to negotiated expectations. • Data Analysis: Inspected, cleansed and transformed clinical, claims and other data to produce useful information to support decision-making and create opportunities to drive improvements in operational efficiency. • Writing: One of three principal writers for the responses to two WTCHP federal contract solicitation. Developed a deep understanding of shifting federal priorities for the program and effectively addressed all components of solicitations and won two 5-year contract bids. Show less



NYC Health + Hospitals, Bellevue Hospital

• New York, NY

• Data, Budget and Project Manager

  • Nov 2006 - Feb 2012

  Routinely delivered exceptional outcomes on projects in support of program administration across various hospital departments. Consistently recruited by new departments to bring winning attitude and high-level participation to projects. Acknowledged for making a difference in programs. • Project Management: Developed and implemented multiple projects to create or streamline established program elements for data management, administration and reporting. • Data Analysis: Managed and analyzed program data to support line staff and management with key operational information for effective program administration, process improvement or reporting. • Communication / Reporting: Built solid collaborative relationships with internal and external stakeholders through clear communication and reporting of progress, deadlines, and budget status. • Budgeting: Tracked budgets for up to 20 grant-funded programs, providing managers with financial progress reports, and forecasted expenses for reporting and year-end closeout with budget modifications as needed. Show less