Experience

AAA National

• United States
• Consumer Services
• 200 - 300 Employee

• Club Support Analyst

  • Apr 2011 - Present

  Heathrow, FL AAA National Headquarters, Heathrow, FL Tier 2 Club Support Analyst (April 2011 – present). Support AAA local clubs in the USA and Canada - both AAA Emergency Roadside Service systems, and Membership systems for Credit Card Payments and Comment Tracking Systems. - Java/Tomcat web apps, C++ client/server apps, Linux servers & scripts, Oracle databases,. Windows servers running Microsoft SQL Server databases… Show more AAA National Headquarters, Heathrow, FL Tier 2 Club Support Analyst (April 2011 – present). Support AAA local clubs in the USA and Canada - both AAA Emergency Roadside Service systems, and Membership systems for Credit Card Payments and Comment Tracking Systems. - Java/Tomcat web apps, C++ client/server apps, Linux servers & scripts, Oracle databases,. Windows servers running Microsoft SQL Server databases and tomcat based web applications. • Troubleshoot automated nightly processes & crontab scripts/apps for archiving and pricing and taxing of Service calls in order to pay Garages for services rendered to AAA Members • Fix issues with direct deposits feeds. reimbursements, reciprocals, printing checks/ registers and Service Provide Portal - (paperless garage payroll report systems) - Tomcat/ Java reports importers, Microsoft SQL database issues with stored Procedures, data loading and reading, credentials/ roles. • Write SQL queries/ updates to ID & fix data (input errors, interrupted processes, program defects). • Identify root causes such as server errors, disk space, DB connections, firewalls, payment contract or configuration changes, program defects/ changes, crontab scripts, if-then-else coding. • Track status & resolution of issues in ServiceNow, file defects in JIRA. As needed also escalate to Tier 3 Support, DBAs, System Admins, network team, developers. • In Confluence - improve existing documentation and write new support procedures. • Member of On-call rotation team for 24/7 support of Call Receiving & Dispatch of Tow Trucks and Membership systems for Credit Card Payments and Comment Tracking Systems. • Assist in Migrating local AAA clubs to new Linux servers, & assist in club mergers - complex re-indexing/ merging of data in DB tables, changes to call archiving/ pricing/ payroll programs. Show less



AuthenTec, Inc; Melbourne, FL

• Software Configuration Management Engineer, interim Release/ QA manager

  • Jul 2010 - Dec 2010

  Improved Release Management processes for biometrics / fingerprint reader drivers and identity management software for laptop PCs (HP, Toshiba, Fujitsu, Asus, LGE, Sony, Lenovo, Dell) • Significantly reduced the number of QA test failures, build reworks, and missed deadlines. • Improved documenting of requirements early in the development life cycle. • Partnered with Product Managers, developers, QA, & Tech Support in US, China, Taiwan, Japan. • Used JIRA to track requirements… Show more Improved Release Management processes for biometrics / fingerprint reader drivers and identity management software for laptop PCs (HP, Toshiba, Fujitsu, Asus, LGE, Sony, Lenovo, Dell) • Significantly reduced the number of QA test failures, build reworks, and missed deadlines. • Improved documenting of requirements early in the development life cycle. • Partnered with Product Managers, developers, QA, & Tech Support in US, China, Taiwan, Japan. • Used JIRA to track requirements, development & QA schedules for normal / emergency releases. • Submitted drivers for WHQL certification and test/live distributions on Microsoft Windows Update. Show less



Houghton Mifflin Harcourt (formerly Harcourt Education); Orlando, FL

• Build Engineer

  • Sep 2005 - Oct 2009

  Improved the build processes and Configuration Management for textbook publishing company. Supported Java / J2EE web applications running on IBM WebSphere & BEA WebLogic on both UNIX & Linux - enterprise eCommerce web sites, as well as intranet sites for: HR, customer service, & a textbook Standards Alignment and Reporting System. • Automated builds of JAR, WAR and EAR files using Ant scripts / Anthill build server. • Reverse engineered & documented complex ad hoc processes… Show more Improved the build processes and Configuration Management for textbook publishing company. Supported Java / J2EE web applications running on IBM WebSphere & BEA WebLogic on both UNIX & Linux - enterprise eCommerce web sites, as well as intranet sites for: HR, customer service, & a textbook Standards Alignment and Reporting System. • Automated builds of JAR, WAR and EAR files using Ant scripts / Anthill build server. • Reverse engineered & documented complex ad hoc processes, reducing deployment failures. • Managed SourceSafe & CVS code repositories, tagging, branching, & Sarbanes-Oxley controls. • Tracked issues using HEAT, Lotus Notes, Mercury Test Director, and HP QA Center. • Supported developers in several cities, & advised developers on best build engineering practices. • Participated in Agile code developmen review and Change Control Meetings. • Coordinated planning & testing of migrations of servers / web applications to new Data Centers. Show less



Yahoo! Music/ MusicMatch; Casselberry, FL

• Sr. QA Analyst, OEM Build Engineer

  • Oct 2002 - Jun 2005

  • OEM Build Engineer (March 2003 – June 2005) - Automated the OEM build repackaging process (VB), reducing build times, improving quality - Insured build requirements / specifications were accurate and understandable. - Enhanced & debugged DevStudio/ InstallShield, Wise installer code, Marimba update channels. - OEM clients included: Dell, Creative Labs, Philips, Logitech, Sony, Coca-Cola and HP. • Senior QA Analyst (Oct 2002 – March 2003) - Developed written test… Show more • OEM Build Engineer (March 2003 – June 2005) - Automated the OEM build repackaging process (VB), reducing build times, improving quality - Insured build requirements / specifications were accurate and understandable. - Enhanced & debugged DevStudio/ InstallShield, Wise installer code, Marimba update channels. - OEM clients included: Dell, Creative Labs, Philips, Logitech, Sony, Coca-Cola and HP. • Senior QA Analyst (Oct 2002 – March 2003) - Developed written test procedures to insure that builds & critical fixes were tested consistently. - Performed Microsoft WHQL and ACT (Application Certification Tests). Show less



*

• United States
• Restaurants
• 1 - 100 Employee

• PREVIOUS EXPERIENCE

  • 1988 - 2001

  * Fischer International/ SmartDisk Corp.; Naples, FL - QA Engineer then Build Engineer * Mock Engineering; Ft Myers, FL - Field Engineer (Telecom and Networks): * Regency Systems; Champaign IL - Electrical Engineer * Hurletron, Inc; Danville, IL - Systems Engineer .