Experience

Auckland City Toyota

• New Zealand
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Direct Delivery Manager

  • Apr 2022 - Present

  Key Executive Responsibilities and Accountabilities; • Business Development and Growth • Develop and Implement a team to service the Corporate and Fleet Management companies. • Design and Implement processes to facilitate exceptional service and efficient output. • Growth of portfolios and customer retention. • Direct and Indirect management of a service delivery team. Key Executive Responsibilities and Accountabilities; • Business Development and Growth • Develop and Implement a team to service the Corporate and Fleet Management companies. • Design and Implement processes to facilitate exceptional service and efficient output. • Growth of portfolios and customer retention. • Direct and Indirect management of a service delivery team.



LeasePlan

• Netherlands
• Financial Services
• 700 & Above Employee

• National Operations Manager

  • Jun 2017 - Apr 2022

  Key Responsibilities and Accountabilities;• Operations and Risk Management Teams• Procurement and Supplier Relationship Team• Asset Remarketing Team• Direct and Indirect management of a team of ~30 staff• Business long term Operational, Risk and SRM Planning and Strategy Development • Business improvement initiatives in IT and operational excellence areas

• Fleet Services Manager

  • Jan 2017 - Jun 2017

  Key Responsibilities and Accountabilities;• Head of Truck and Equipment• Head of Maintenance Division• Develop and Implement online portals for supplier interactions• Business Intelligence and Analysis team• Direct and Indirect management of a team of ~ 20 staff• Operational Risk • Business improvement initiatives in IT and operational excellence areas

• Client Relationship Team Manager

  • Jun 2016 - Jan 2017

  Key Responsibilities and Accountabilities;• Business Development• Commercial Customer Team Management (Large, Corporate, Government, SME and Group International accounts/clients)• Product Development• Customer Experience, Advocacy and Consultancy • Commercial Planning and Strategy Development • Across-business commercial initiatives implementation management

• ICT Services Manager

  • Apr 2012 - Jun 2016

  Key Responsibilities and Accountabilities;• ICT development and Implementation• Infrastructure and Remote office implementations• Centralised ICT infrastructure• Ensuring zero downtime to network infrastructure.• Implementation and development of core ICT projects• Business long term ICT Planning and Strategy Development • Team management and development.



HALLAM TECHNICAL SERVICES LIMITED

• United Kingdom
• Retail Office Equipment

• General Manager

  • Nov 2006 - Apr 2012

  Infrastructure Design and Installation Fibre and Ethernet Design and Implementation Infrastructure Automation Design and Implementation Audio Visual Design and Implementation Infrastructure Design and Installation Fibre and Ethernet Design and Implementation Infrastructure Automation Design and Implementation Audio Visual Design and Implementation