Experience

Bass & Associates, P.C.

• United States
• Legal Services
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2020 - Present

  Granted government security clearance to work contract for the U.S. Dept of Education in accordance with federal and state regulations Field calls from debtors/borrowers with active listening and understanding in order to offer best financial resolutions and/or properly escalate calls Negotiate payoff amounts, establish official payment arrangements with the US Dept of Education, process transactions to resolve accounts Walk borrowers through steps to complete necessary financial documents and submit via fax, upload or mail Coordinate between other agents, and levels of staff including management to ensure best solutions Document interactions at a high degree of detail on RMSNG systems in accordance with established guidelines in under 3 minutes Currently ranked #3 agent in the company for collecting $31,000 and exceeding company goal by 171% within first 3 months on contract Show less



Children's Learning Adventure

• United States
• Education Administration Programs
• 200 - 300 Employee

• Teacher

  • Feb 2019 - Feb 2020

  Teach curriculum, care for 25+ children to ensure proper mental, physical and emotional development, maintain highly sanitary surroundings Setup and oversee outdoor activities, so that all students were enabled to participate safely and fully Assess individual needs of each student and provide support accordingly to ensure optimal student growth Kept detailed records of student attendance, health and progress Communicate cheerfully and effectively with students, parents and staff by telephone and in person Train new staff according to state child care standards Show less



Target

• United States
• Retail
• 700 & Above Employee

• Hardlines/Softlines Associate

  • Jul 2018 - Feb 2019

  Stock and present merchandise, assist customers in finding desired items and resolving issues Run cash registers quickly and efficiently with correct change, answer phones to handle requests or direct calls Provide temporary customer support to electronics department Monitor fitting room capacity and merchandise going in and out Unload trucks, use handheld scanners to find and track inventory Train new staff to perform according to company expectations Stock and present merchandise, assist customers in finding desired items and resolving issues Run cash registers quickly and efficiently with correct change, answer phones to handle requests or direct calls Provide temporary customer support to electronics department Monitor fitting room capacity and merchandise going in and out Unload trucks, use handheld scanners to find and track inventory Train new staff to perform according to company expectations



Dillard's Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Apr 2016 - Oct 2018

  Operated phones and actively engaged in problem-solving on behalf of customers Assisted and resolved customers’ issues with products and financial transactions Opened/closed cash registers with precise balancing; handled large sums of money responsibly Oversee the opening and closing of 30 plus POS devices Kept accurate, detailed records of all transactions Trained new staff to function at a high level of quality Operated phones and actively engaged in problem-solving on behalf of customers Assisted and resolved customers’ issues with products and financial transactions Opened/closed cash registers with precise balancing; handled large sums of money responsibly Oversee the opening and closing of 30 plus POS devices Kept accurate, detailed records of all transactions Trained new staff to function at a high level of quality