Experience

Northstar Travel Group

• United States
• Information Services
• 200 - 300 Employee

• Senior Customer Support and Relationship Coordinator- travel42

  • Jul 2021 - Present

  I am responsible for working with clients, mainly travel agents, to ensure they know exactly how to use travel42 and star service online. These are both website that travel agents use to get the most up to date and unbiased knowledge on destinations, hotels, and cruises. My goal is to get each and every travel agent or agency I work with to subscribe and also educate them on the product with live webinars and training classes. I am responsible for ensuring subscribers are paying their monthly… Show more I am responsible for working with clients, mainly travel agents, to ensure they know exactly how to use travel42 and star service online. These are both website that travel agents use to get the most up to date and unbiased knowledge on destinations, hotels, and cruises. My goal is to get each and every travel agent or agency I work with to subscribe and also educate them on the product with live webinars and training classes. I am responsible for ensuring subscribers are paying their monthly or annual fees and reach out to them directly if we need to collect any money.

• Technical Product Specialist

  • Apr 2019 - Present

  As a technical product specialist I work directly with our development team to ensure our legacy and NEW website are working as they should. I have to coordinate with our sales team to ensure any vision we have for the way our product should behave is put into our Jira Ticketing system and is easily understood by our development team. I have to think through things logically and prioritize items as well as make difficult decisions to ensure new features and fixes are done in a timely manner

• Customer Support & Relationship Coordinator

  • Apr 2016 - Jul 2021

  I am responsible for working with clients, mainly travel agents, to ensure they know exactly how to use travel42 and/or star service online. These are both website that travel agents use to get the most up to date and unbiased knowledge on destinations, hotels, and cruises. I try to get each and every travel agent I work with to subscribe and also educate them on the product with live webinars and training classes. I am also responsible for ensuring subscribers are paying their monthly or… Show more I am responsible for working with clients, mainly travel agents, to ensure they know exactly how to use travel42 and/or star service online. These are both website that travel agents use to get the most up to date and unbiased knowledge on destinations, hotels, and cruises. I try to get each and every travel agent I work with to subscribe and also educate them on the product with live webinars and training classes. I am also responsible for ensuring subscribers are paying their monthly or annual fees and reach out to them directly if we need to collect any money.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Personal Banker

  • Nov 2012 - Apr 2016

  Responsible for assisting customers in getting loans, lines of credit, and auto loans. Had to reach goals in loan volume as well as setting up brand new checking and savings accounts. I had to focus on setting appointments with clients to ensure my day was going to be set up for success. I also assisted in the Wells At Work program in which I went to companies and talked with their employees directly about bank accounts and setting up direct deposit. Responsible for assisting customers in getting loans, lines of credit, and auto loans. Had to reach goals in loan volume as well as setting up brand new checking and savings accounts. I had to focus on setting appointments with clients to ensure my day was going to be set up for success. I also assisted in the Wells At Work program in which I went to companies and talked with their employees directly about bank accounts and setting up direct deposit.



Benefit Cosmetics

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Cosmetics Counter Manager

  • Aug 2008 - Nov 2012

  I worked as a counter manager at a high end cosmetics line. I assisted clients in testing different products and worked with them to find what products they needed. I also managed trade shows, proms and events that we had to ensure the events flowed smoothly and our appointments were scheduled at correct times. I was responsible for creating the schedule for my employees and also responsible for interviewing new candidates and hiring the best fit. I worked as a counter manager at a high end cosmetics line. I assisted clients in testing different products and worked with them to find what products they needed. I also managed trade shows, proms and events that we had to ensure the events flowed smoothly and our appointments were scheduled at correct times. I was responsible for creating the schedule for my employees and also responsible for interviewing new candidates and hiring the best fit.