Experience

WFS | ORBITAL

• Brazil
• Aviation and Aerospace Component Manufacturing
• 200 - 300 Employee

• Agente Atendimento ao Passageiro II

  • Jun 2019 - Present

  Atendimento ao cliente para a empresa Air Europa. Atendimento ao cliente para a empresa Air Europa.



Aeromexico

• Airlines and Aviation
• 700 & Above Employee

• Passenger Service Agent

  • Oct 2018 - Apr 2019

  - Customer care- Security- Boarding procedures- Inbound Connection - Customer care- Security- Boarding procedures- Inbound Connection



Nubank

• Brazil
• Financial Services
• 700 & Above Employee

• Customer Experience Analyst II

  • Dec 2017 - Oct 2018

  - Monitoring- Intermediation with external agencies - Service quality control

• Customer Experience Analyst

  • Mar 2017 - Nov 2017

  - Customer Service- Negotiation/ Collections



Copa Airlines

• Panama
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Agent

  • Jun 2013 - Mar 2017

  - Customer Service- Ticketing agent (sales/ general charging/ reissuing)- Remote operation - Customer Service- Ticketing agent (sales/ general charging/ reissuing)- Remote operation



Swissport

• Switzerland
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Agent

  • Jun 2010 - May 2013

  > Handling service for Qatar Airways> Customer service for people from the whole world, specially South Americans and Arab> Documentation and security check> Boarding and landing procedures > Control flight, meals, seat and passengers with special needs> Concierge> Fill spreadsheets, files and forms> Travel to DOHA on duty (03DEC11 until 12DEC11)> Train new employees> Formal system training > Handling service for Qatar Airways> Customer service for people from the whole world, specially South Americans and Arab> Documentation and security check> Boarding and landing procedures > Control flight, meals, seat and passengers with special needs> Concierge> Fill spreadsheets, files and forms> Travel to DOHA on duty (03DEC11 until 12DEC11)> Train new employees> Formal system training



Seaviation

• Brazil
• Aviation & Aerospace
• 1 - 100 Employee

• Customer Service Agent

  • Oct 2006 - May 2010

  > Handling service for South African Airways> Customer service for people from the whole world, specially Africans and Asians> Travel to Buenos Aires on duty (2009) > Handling service for South African Airways> Customer service for people from the whole world, specially Africans and Asians> Travel to Buenos Aires on duty (2009)