Anomaly Detection Specialist

• Sep 2022 - Present

Team Lead - Projects and Process

• May 2022 - Sep 2022

• Collaborate with co-leader and client to evolve the role, workflow, and operating procedures – consistently, accurately, and timely across processes. Updating process documentation as needed.• Sustains production goals according to SLA measures, dedicating 50% of their time performing these tasks as an individual contributor. • Manage and mentor team members on complex data projects and business initiatives • Monitor employee productivity, quality, and effectiveness, providing constructive feedback and coaching to ensure team members achieve performance expectations• Establish, track, and maintain analytics to support data compilation and client reporting

Senior Data Analyst

• Feb 2020 - Sep 2022

Liberty Source provides retail data analysis for NPD currently with contract expiring Aug 31 2022.Directly support and coordinate the teamwork flow, ensuring day to day operations flow smoothly, escalating issues as needed to the supervisor in addition to completing own work as assigned. Serve as technical expert/primary resource for knowledge and clarification on data and reports on business team providing direction, interpretation and alternatives. Provide expert support, analysis and research into complex problems and processes relating to the subject matter. Strong ability to interpret data analytics, data research and retail terms while leading the team to achieve client goals. High level of critical thinking skills and task efficiency.

Museum Store Assistant Manager

• Sep 2018 - Feb 2020

Assisted in staff hiring, firing, training and scheduling. Purchased merchandise that matched the mission of the facility. Received, processed and inventoried merchandise orders through an electronic database. Oversaw layout, cleanliness and replenishment of store floor. Managed backstock of merchandise. Implemented excellent customer service. Met daily/monthly budget goals to stay within $240,000 annual operating budget. Increased store traffic throughsales associate customer service training and re-merchandising. Implemented donation askrequirements. Increased donations from $0/month to $600-800/month.

Front Desk Manager

• Jul 2018 - Feb 2020

Was responsible for staff hiring, firing, training and scheduling. Provided exceptional customer service and guest experience. Responded to emergency and First Aid situations as needed. Budgeting, Generating Revenue and Revenue Reporting. Money Handling. Worked with various computer programs, POS system and ticketing systems.

Volunteer Coordinator

• Aug 2015 - Sep 2018

Manage volunteer related aspects of a non-profit, conservation museum. Interview, on board and train new volunteers. Coordinate ~450 active volunteers to implement excellent guest experience. Discipline and troubleshoot volunteer issues when they arise. Handle administrative and office duties. Significant computer database entry of volunteer hours and training into Volgistics. Attend continued education opportunities to further knowledge of volunteer management and wildlife conservation. Title promotion to Volunteer Services Coordinator in February 2016.