Experience

Midland National Life Insurance Company

• United States
• Insurance
• 200 - 300 Employee

• Present Claims & Benefits Specialist

  • Nov 2007 - Present

  Answer incoming phone calls from agents, clients, family members, etc. reporting deaths of contract holders. Handle agents and beneficiaries questions regarding death clam processes and procedures. Process all Premier/high-producing agent death claims in a strict timeframe. QC/review payment and processing of death claims to ensure accuracy. Process 1099R tax reporting corrections for beneficiaries of death claims. Handle all phone calls and correspondence for… Show more Answer incoming phone calls from agents, clients, family members, etc. reporting deaths of contract holders. Handle agents and beneficiaries questions regarding death clam processes and procedures. Process all Premier/high-producing agent death claims in a strict timeframe. QC/review payment and processing of death claims to ensure accuracy. Process 1099R tax reporting corrections for beneficiaries of death claims. Handle all phone calls and correspondence for Repetitive Payment System (RPS) contracts. Train new employees on death claim and RPS processes. Show less