Administrative Assistant

• May 2023 - Present

Administrative Assistant | Tax Representative

• Nov 2022 - May 2023

- Collaborated with executive teams and staff to support tax-related projects, while representing 150 clients in tax disputes and negotiations with tax authorities to ensure fair and equitable resolutions. - Maintained strong client relationships through regular communication and exceptional customer service, resulting in increased client retention and satisfaction. - Conducted tax research and analysis on laws, regulations, and rulings, while maintaining high standards of professionalism, accuracy, and safeguarded confidential and sensitive information. Show less

Child Developmental Caregiver | Exchange Student

• Jan 2019 - Nov 2022

- Maintained records on 10 individual children, including daily observations, meals served, and medications administered. - Created over 600 developmentally appropriate lesson plans for infant through adolescent age groups and organized and managed over 350 recreational activities. - Recommended and initiated other measures to manage behavior, such as introducing sociability skills. - Created developmentally appropriate lesson plans and organized and participated in recreational outings, trips, and games. Show less

STEM Project Coordinator | STEM Educator

• Jan 2017 - Jan 2019

- Coordinated and managed 8 STEM projects, ensuring project goals and objectives were achieved on time and within an 8k dollar yearly budget. - Facilitated cross-functional collaboration between 6 teams, encouraging effective communication and knowledge sharing. - Planned and taught 780 lessons with logically sequenced objectives, based on a STEM curriculum. - Coordinated and managed 8 STEM projects, ensuring project goals and objectives were achieved on time and within an 8k dollar yearly budget. - Facilitated cross-functional collaboration between 6 teams, encouraging effective communication and knowledge sharing. - Planned and taught 780 lessons with logically sequenced objectives, based on a STEM curriculum.

Research Analyst | Biological Laboratory Technician

• Jan 2016 - Jan 2017

- Researched environmental effects of present and potential uses of land and water areas, determining methods of improving environmental conditions or such outputs as crop yields. - Prepared 50 technical and research reports, such as environmental impact reports, and communicated results to individuals in the industry, government, and general public. - Represented the institution in a technical capacity at five conferences. - Researched environmental effects of present and potential uses of land and water areas, determining methods of improving environmental conditions or such outputs as crop yields. - Prepared 50 technical and research reports, such as environmental impact reports, and communicated results to individuals in the industry, government, and general public. - Represented the institution in a technical capacity at five conferences.

Administrative Specialist

• Jan 2015 - Jan 2016

- Developed and maintained a working knowledge of internal policies, procedures, and services to appropriately address customer issues. - Answered telephones to give information to callers, take messages, or transfer calls. - Determined charges for services requested and arranged for billing. - Scheduled and confirmed appointments for clients, customers, and supervisors. - Established work procedures and schedules for efficient workflow. - Developed and maintained a working knowledge of internal policies, procedures, and services to appropriately address customer issues. - Answered telephones to give information to callers, take messages, or transfer calls. - Determined charges for services requested and arranged for billing. - Scheduled and confirmed appointments for clients, customers, and supervisors. - Established work procedures and schedules for efficient workflow.