Marketing Operations and Compliance Manager

• Jan 2022 - Present

Marketing Operations and Compliance Manager

• Feb 2021 - Dec 2021

Business Program Manager

• Jul 2019 - Feb 2021

• Vendor management – Manage performance and statement of work with two external vendors• Project management - Managed transition to two new vendors and built excellent working relationships with them• Tool management - Provide support for request and inventory management tool (GLIMR)• Inventory management - Asset management within the request management tool, and moving items between pools and types aged assets, write-offs, aged asset management, manage input of new products• Internal stakeholder management – Engagement with the Pool Owners• Financial management - Purchase Order creation, reconciliation, invoice payment, budget preparation• Compliance - Maintain program compliance and represent the program in business audits• Standardised accessory naming within the tool to enable better inventory control and increase efficiency of fulfilling requests – this involved analysing all current assets, identifying which item names represented identical items, gaining approval from the business owners to the new standardised naming, followed by several passes of data and requests with the global support team, resulting in over 1600 assets being realigned• Created Power BI reports to enable the business to have instant ability to view available inventory, loans current and overdue, all assets, and deployed these on our SharePoint site• Set up centralised Core Program Team OneNote to capture and track all key compliance and program updates, audit and stocktake findings• Developed and implemented a new Quarterly Purchase Order / GLIMR asset reconciliation process, arising from a new audit requirement• Organised and managed a physical stocktake of the total available assets, coordinating Microsoft and Vendor staff, and managed resulting findings

Revenue Assurance Specialist

• Apr 2017 - Jun 2018

Sales Operations Specialist

• Apr 2016 - Apr 2017

Sales operations and support

Owner / Product Designer / Maker

• Sep 2012 - Apr 2016

Design and production of decadent original, high-quality luxury leather items including notebook compendiums, combination notepad/tablet folios, laptop sleeves, watches, cuff bracelets, key rings, wallets, purses, belts and guitar straps. Art you can use! Design and production of decadent original, high-quality luxury leather items including notebook compendiums, combination notepad/tablet folios, laptop sleeves, watches, cuff bracelets, key rings, wallets, purses, belts and guitar straps. Art you can use!

Sales Management Advisor

• May 2008 - Aug 2012

Led activities to support and advise sales leaders in developing business strategies to identify and address challenges and drive improvements in sales performance, maintaining a close working relationship with sales leaders and functioning as their trusted advisor.Built meaningful management systems for each sales team, incorporating data collated from several sources.Provided analytical insight to enable successful pipeline management and sales execution. Performed root cause analysis and pervasive issue identification, to provide advice and counsel, and to recommend gap closure plans.

Sales Tools and Productivity Analyst, Inside Sales

• May 2007 - May 2008

Established myself as the focal point in A/NZ for all Asia Pacific and Worldwide application deployments, taking responsibility for acquiring local requirements and constructing business cases to support them.Managed all deployment activities at the A/NZ level such as coordinating training, organising test participants and taking part in the testing execution.Improved adoption of all Inside Sales applications and processes within A/NZ, and input requirements into the various organisation and application teams to provide operational, productivity and revenue benefits to A/NZ. Tracked the adoption progress, working with the tool users to understand any inhibitors to the tools’ use and working with the respective tools focal point or owner to attempt to resolve those inhibitors. Helped promote the usage of tools, being an advocate and a lobbyist for tools that may be beneficial to the ANZ Inside Sales team and in general helping solve tools and/or process challenges.

Business Analyst, Client Satisfaction

• Apr 2005 - May 2007

Worked with the business to identify user requirements for reporting for the various programs under management, and designed requirements for data capture and analysis, and integrated source data from worldwide tools into meaningful reports.Delivered client satisfaction reporting and anaylsis against targets and focus areas, and prepared recommendations for data/tool/solutions to improve client satisfaction.Used analysis techniques to identify trends and make recommendations for action.

Program Office Manager

• Jan 2002 - Apr 2005

Project Office Manager

• Oct 1999 - Dec 2001

Hardware Strategist - Midrange

• Sep 1998 - Oct 1999

Account Manager (Team Leader), Business Recovery Services

• Apr 1996 - Sep 1998

Project Manager

• Sep 1994 - Apr 1996

Account Systems Operator

• Jan 1994 - Sep 1994

Information Technology Planner

• Jan 1992 - Jan 1994

Associate Business Systems Planner

• Jan 1991 - Jan 1992

Associate Business Systems Analyst

• Nov 1988 - Jan 1991