Experience

Genetic Support Network of Victoria

• Australia
• Public Policy Offices
• 1 - 100 Employee

• Work Placement

  • Jun 2022 - Present

  Researched useful precedents and infographics to compose a patient journey map specific to communities advocated for by GSNV, with supervisor giving commendations for accurate and concise content. Collaborated with colleagues to create comprehensible material to be used by the GSNV to inform support group communication pieces for volunteers. Positive feedback given from colleagues about personal contributions and willingness to listen to others. Organised online meetings, recorded notes, and emailed materials to participants, ensuring project progress and objectives are unanimously understood across the team. Met 100% of tasks before deadline.



YMCA Victoria

• Australia
• Non-profit Organizations
• 700 & Above Employee

• Swimming Teacher

  • Apr 2018 - Present

  As Swimming Teacher at YMCA Victoria, I motivate and teach students of various ages (infants through to elderly) fromculturally and linguistically diverse (CALD) backgrounds, and pupils of varying physical and intellectual disabilities, facilitating fun and safe lessons tailored to individual needs.I analyse solutions to quickly deal with disruptions to lessons, maintaining strict adherence to duty of care, OH&S, and child safe standards to ensure a safe environment for all students and staff.

• Aquatics Administration Officer

  • Feb 2019 - Present

  While working as Aquatics Administrator at YMCA Victoria, I perform data entry and processing, along with overseeing general administration functions including organisation of files and database management. I also conceptualise member email response protocol for aquatics administration staff to adhere to, resulting in increased response time to member emails and less confusion across the team.I make sure to communicate using a clear and friendly tone with members via phone, email and in person when handling complaints, cancellations, and booking changes, with customers feeling heard and validated.Further, I manage time efficiently while often working autonomously to ensure all tasks assigned by management are achieved to a high standard within prescribed timeframes.



Midwives and Mothers Australia

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Administrative Officer

  • Aug 2019 - Feb 2020

  Coordinated midwife schedules in response to frequently changing patient priorities, facilitating timely attendance of midwives at births. Compiled patient files in adherence to practice guidelines, ensuring midwives could access necessary information in files quickly. Awarded regular feedback from colleagues about attention to detail. Retrieved and managed patient medical information, including imaging, blood tests and pathology results from various health providers. Established successful external working relationships due to accommodating and respectful behaviour.



Silver Top Taxi Service Pty Ltd

• Australia
• Truck Transportation
• 1 - 100 Employee

• Account Officer

  • Nov 2013 - Feb 2018

  Resolved inbound calls relating to taxi bookings, complaints, and general inquiries. Awarded for outstanding customer service. Supervised and trained new staff by explaining company policies, demonstrating account duties, and offering guidance. In feedback review, new staff reported feeling supported and able to meet KPI targets. Resolved inbound calls relating to taxi bookings, complaints, and general inquiries. Awarded for outstanding customer service. Supervised and trained new staff by explaining company policies, demonstrating account duties, and offering guidance. In feedback review, new staff reported feeling supported and able to meet KPI targets.