Experience

Deel

• United States
• Human Resources Services
• 700 & Above Employee

• Executive Assistant

  • Jun 2023 - Present



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Risk Analyst -Trust and Safety

  • Feb 2022 - Jun 2023

  • Investigate complex issues regarding content that is flagged by the system within agreed upon turnaround times and standards of quality• Analyse data to check for errors and inaccuracies.• Ability to harness and interpret complex information from multiple sources using various client toolsand dashboards• Ensuring the client’s platform is a safe place for customer by providing quality risk review service andconsistently meet SLA targets• Resolving cases efficiently and utilizing time productively• Identify and helping minimize the risk posed by fraud patterns and trends• Identify, recommend and implement process improvements• Communicate relevant information on a timely basis to SA and TL and escalate issues• Acting as a point of contact for training New Joiners• Collaborating with team managers and official trainers to identify learn plans and performancerequirements Show less

• Social Media Content Review Analyst

  • May 2020 - Feb 2022

  • Assist our community and help resolve inquiries accurately and on time • Respond to user inquiries with high quality, speed, empathy and accuracy • Use market specific knowledge, signals and insights to spot and scope escalable solutions to improve the support of our community of users • Become and remain knowledgeable about client’s products and community standards • Make well balanced decisions and personally driven to be an effective advocate for our community • Display a strong commitment to doing what’s right for our community in supporting the client’s mission • Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content • Gather, analyse and utilize relevant data to develop ways to improve the overall user experience on the site • Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site • Review the reported content within agreed turnaround times and standards of quality • Identify inefficiencies in workflows and suggest solutions • Recognize trends and patterns, and escalate issues outside Show less



Rituals, WHISTLES, Zara and Home Instead

• Ireland

• Customer Service Representative

  • Mar 2015 - May 2020

  - Customer Service | Rituals, Ireland | October 2018 - Present - Customer Service Representative | WHISTLES, Ireland | January 2018 - October 2018 - Caregiver | Home Instead | September 2017 - March 2018 - Customer Service Representative | Inditex | November 2016 - November 2017 - Babysitter | Irish Family, Ireland | March 2015 - November 2016 - Customer Service | Rituals, Ireland | October 2018 - Present - Customer Service Representative | WHISTLES, Ireland | January 2018 - October 2018 - Caregiver | Home Instead | September 2017 - March 2018 - Customer Service Representative | Inditex | November 2016 - November 2017 - Babysitter | Irish Family, Ireland | March 2015 - November 2016



Iberostar Group

• Spain
• Hospitality
• 700 & Above Employee

• Customer Relations Specialist

  • Jul 2013 - Mar 2015

  • Coordinated guest logistics including transportation, arrival, departure, and billing to ensure guest satisfaction. • Provided personalized and anticipatory service to guest including handle concierge requests, arrange amenities. • Recognized guests and their needs and coordinated with team members to ensure smooth travel for guests. • Maintained company security by issuing, checking, and collecting work IDs and updating visitor logs. • Handled all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolved customer complaints; assisted customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, and payments. • Leveraged a high degree of product knowledge and relevant technical skills; intuitively recommending and effectively upselling room types and hotel facilities in a sensitive and personalized manner. Show less



Hospital Estadual da Criança

• Brazil
• Hospitals and Health Care
• 1 - 100 Employee

• Nursing Auditor

  • Apr 2011 - Jun 2013

  • Audited hospital bills - supervised all expenses in the hospital, while monitoring and validating internal audit results and corrective action plans. • Trained staff regarding storage and organization of patient's medical records. • Collected, analyzed, and prepared records for projects related to assessing the efficiency, effectiveness, and quality of the delivery of managed care services. • Prepared monthly performance reports with assistance from the Reporting and Analytics Unit. Presented findings at provider, customer, utilization, and care management meetings as needed. • Assisted in the planning and implementation of activities to improve the delivery of services and quality of care including the development and coordination of in-service education programs for vendors, providers, staff, and case managers. Show less



Governo do Brasil

• Brazil
• Government Administration
• 400 - 500 Employee

• Registered Nurse

  • Sep 2006 - Apr 2011

  • Provided preventive and basic health care at-home and in-clinic, by working with multidisciplinary professional teams. • Covered a geographic area of 3,000 to 4,000 people, focused on a maximum of 150 assigned families. • Registered every family in my assigned area, monitoring living conditions and health status, and provided primary care. • Supported chronic disease management, triaged conditions like anemia or dehydration, managed disease-specific programs, provided sexual health advice, cancer screening, and supported immunization programs. • Administered education, planning of health provisions, community relations, and infectious disease monitoring. Show less