Experience

Embassy Suites by Hilton Sarasota

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • Jan 2023 - Present

  Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct front desk clerks in details of work. Observes performance and encourages improvement. Make front desk agents complete checklists. Promptly complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including the number of guests and room rates. Resolve any guest issues regarding stay satisfaction and billing issues. Show less



Hyatt Place Lakewood Ranch

• Operational Supervisor

  • Apr 2022 - Jan 2023

  Work collaboratively with all members of the operations team and other hotel departments. Review work procedures and operational problems to determine ways to improve service, performance, cleanliness and safety. Maintain complete knowledge of all operations department policies/service procedures. Ensure all Front Desk employees are adhering to rate and credit policies and procedures. Knowledge of brand operating systems. Knowledge of maintenance and operating procedures of all departmental equipment. Maintain an organized and well supplied hotel Show less



Hyatt Regency Sarasota

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • May 2020 - Apr 2022

  Greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations, hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. Greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations, hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.


Ritz-Carlton Hotel Company
• United States
• Hospitality
• Housekeeper

  • May 2019 - Mar 2021

The Ritz-Carlton Hotel Company, L.L.C.
• United States
• Hospitality
• 700 & Above Employee
• Bellperson

  • May 2019 - Mar 2021