Larch McWatters
Information Technology at Bay Shore Systems, Inc.- Claim this Profile
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Bio
Clive Porter-Brown
I have known Larch for over 5 years having been his manager for some of that time as well as him being a key member of my project team. As a valued member of the team developing the new service desk, he applied knowledge and training to get a deep understanding of the product set. Just as important was that he leveraged his customer focus helped to ensure a good user experience. He was liked and respected by others on the business and I received a number of compliments on his supportive approach and attitude. He would work with users in a language they understood and not confuse them with meaningless technical explanations. He has a continuous improvement mindset, using the customer experiences to further improve services, working with the team to establish workarounds and developing permanent solutions.
Calen Dean
Larch was a crucial part of the Support and Infrastructure Team. He always took the time to ensure things worked correctly for our users and made the effort to find proper solutions. In addition to his exceptional troubleshooting skills I always found he had an incredibly positive attitude.
Clive Porter-Brown
I have known Larch for over 5 years having been his manager for some of that time as well as him being a key member of my project team. As a valued member of the team developing the new service desk, he applied knowledge and training to get a deep understanding of the product set. Just as important was that he leveraged his customer focus helped to ensure a good user experience. He was liked and respected by others on the business and I received a number of compliments on his supportive approach and attitude. He would work with users in a language they understood and not confuse them with meaningless technical explanations. He has a continuous improvement mindset, using the customer experiences to further improve services, working with the team to establish workarounds and developing permanent solutions.
Calen Dean
Larch was a crucial part of the Support and Infrastructure Team. He always took the time to ensure things worked correctly for our users and made the effort to find proper solutions. In addition to his exceptional troubleshooting skills I always found he had an incredibly positive attitude.
Clive Porter-Brown
I have known Larch for over 5 years having been his manager for some of that time as well as him being a key member of my project team. As a valued member of the team developing the new service desk, he applied knowledge and training to get a deep understanding of the product set. Just as important was that he leveraged his customer focus helped to ensure a good user experience. He was liked and respected by others on the business and I received a number of compliments on his supportive approach and attitude. He would work with users in a language they understood and not confuse them with meaningless technical explanations. He has a continuous improvement mindset, using the customer experiences to further improve services, working with the team to establish workarounds and developing permanent solutions.
Calen Dean
Larch was a crucial part of the Support and Infrastructure Team. He always took the time to ensure things worked correctly for our users and made the effort to find proper solutions. In addition to his exceptional troubleshooting skills I always found he had an incredibly positive attitude.
Clive Porter-Brown
I have known Larch for over 5 years having been his manager for some of that time as well as him being a key member of my project team. As a valued member of the team developing the new service desk, he applied knowledge and training to get a deep understanding of the product set. Just as important was that he leveraged his customer focus helped to ensure a good user experience. He was liked and respected by others on the business and I received a number of compliments on his supportive approach and attitude. He would work with users in a language they understood and not confuse them with meaningless technical explanations. He has a continuous improvement mindset, using the customer experiences to further improve services, working with the team to establish workarounds and developing permanent solutions.
Calen Dean
Larch was a crucial part of the Support and Infrastructure Team. He always took the time to ensure things worked correctly for our users and made the effort to find proper solutions. In addition to his exceptional troubleshooting skills I always found he had an incredibly positive attitude.
Credentials
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ITIL® Intermediate: Service Design Certification
PeopleCertAug, 2018- Oct, 2024 -
ITILOSA ITIL® Operational Support and Analysis Certificate
EXINMar, 2015- Oct, 2024 -
ITIL® Intermediate Module - Release, Control and Validation
EXINJan, 2014- Oct, 2024 -
ITIL V3 Foundation
EXINJan, 2011- Oct, 2024
Experience
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Bay Shore Systems, Inc.
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United States
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Machinery Manufacturing
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1 - 100 Employee
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Information Technology
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Aug 2020 - Present
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Information Technology Coordinator
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Aug 2020 - Present
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Advanced Input Systems
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United States
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Manufacturing Test Group Technician
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Oct 2019 - Aug 2020
I help support the test and validation equipment, and computers my company uses to test customer products before they leave our facility. Currently Studying Electronics Technician Career Diploma at Penn Foster Career School I help support the test and validation equipment, and computers my company uses to test customer products before they leave our facility. Currently Studying Electronics Technician Career Diploma at Penn Foster Career School
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AIS Global
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India
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Software Development
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Support Services Architect
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Mar 2019 - Oct 2019
Built and designed the service desk tool set and processes to support the local business. Built and designed the service desk tool set and processes to support the local business.
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Esterline
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Aviation and Aerospace Component Manufacturing
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1 - 100 Employee
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Support Service Architect
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Dec 2015 - Mar 2019
Supporting, designing, and improving our Microsoft System Center Service Manager + Cireson ITSM tool. Service Manager provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management. As an ITSM System Administrator I am responsible for the development, implementation and sustained support of our Information Technology Service Management solution. I help provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges.
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Esterline Interface Technologies
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United States
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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IT Service Desk Technician
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Aug 2008 - Dec 2015
Advanced Input Systems, part of Esterline Interface Technologies, designs and manufactures touch, sensing, and control solutions (complex control panels, user interface systems, and touch technology integration) for Original Equipment Manufacturers (OEMs) in the medical, gaming, industrial, marine, transportation, and defense industries. We provide end-to-end solutions with complex product range and low cost of ownership for specific customer applications. Advanced Input Systems has a demonstrated record of incorporating any user-input and display technology in thousands of input systems for more than 1,000 companies. Esterline Interface Technologies is a group of companies focused on creating state-of-the-art user interface devices. Our product brands are on the cutting edge of specialized medical equipment, custom-designed data input components, advanced military solutions, and high-tech gaming applications to serve well-known OEMs throughout the world.. This group consists of ADVANCED INPUT, GAMESMAN, LRE MEDICAL, and MEMTRON products. Responsibilies include: Active Directory & Exchange administration, deploying hardware and software for all employees using System Center Configuration manager, performing all IT Training for employees, problem, incident, and change management using System Center Service Manager, first line of defense for all IT related problems and requests, asset management and retirement, Cell phone fleet management and global SIM support, Metric and KPI documentation to trend IT support issues, VoIP configuring and administration.
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Network Operation Center Level 2 Technician
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Jan 2001 - Jan 2004
Provided network monitoring services for Zipp fiber network, and NOANET network infrastructure Performed troubleshooting and event coorelation for SONET equipment. Synchronous optical networking (SONET) http://grantpud.org/customer-service/fiber-optic-network Provided network monitoring services for Zipp fiber network, and NOANET network infrastructure Performed troubleshooting and event coorelation for SONET equipment. Synchronous optical networking (SONET) http://grantpud.org/customer-service/fiber-optic-network
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Big Bend Community College
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United States
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Higher Education
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100 - 200 Employee
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Computer Lab Intern
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Oct 2000 - Jan 2002
computer support computer support
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Education
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2018 - 2018
Learning Tree
ITIL Service Design, ITIL -
2015 - 2015
Interface Technical Training
ITIL® Intermediate Module - Operational Support and Analysis, Computer/Information Technology Administration and Management -
2014 - 2014
New Horizons Computer Learning Centers
ITIL® Intermediate Module - Release, Control and Validation, Information Technology -
2011 - 2011
New Horizons Computer Learning Centers
50217 Planning, Deploying and Managing Microsoft System Center Service Manager 2010, Service Management -
2011 - 2011
New Horizons Computer Learning Centers
ITIL V3 Foundations, Computer and Information Sciences and Support Services -
2010 - 2010
New Horizons Computer Learning Centers
Office New Features 200, Computer Science -
2000 - 2002
Big Bend Community College
AA, Computer Science -
2000 - 2002
Big Bend Community College
Associate of Arts (AA), Information Technology -
1996 - 2000
Moses Lake High School
High School Diploma, Information Technology
Community
