Experience

Riverside Transit Agency

• United States
• Truck Transportation
• 100 - 200 Employee

• Customer Information Clerk

  • Jan 2011 - Present

  Assists in maintain a high quality, responsive working environment and provides friendly, courteous customer service and accurate information at all times. Receive phone calls and provide routing information regarding the location of bus stops, routes, fares, schedules, transfers and the Agency’s rules and regulations regarding fixed route bus service and commuter bus routes. Assist callers in planning routes, considering desired arrival and departure times, and using schedules stored in files… Show more Assists in maintain a high quality, responsive working environment and provides friendly, courteous customer service and accurate information at all times. Receive phone calls and provide routing information regarding the location of bus stops, routes, fares, schedules, transfers and the Agency’s rules and regulations regarding fixed route bus service and commuter bus routes. Assist callers in planning routes, considering desired arrival and departure times, and using schedules stored in files (paper or software based). Manually create trip itineraries using Ride Guide, system map, Thomas Guide, and stop list. Transfer misdirected calls to appropriate sources and check status of buses via phone to dispatch’s radio. Show less



Starcrest Products of California

• Telephone Operator

  • Jun 2006 - Jan 2009

  Perris Worked as a call center representative for a large mail/phone order catalog company and handled a high volume of inbound/outbound calls. Duties included: promptly answering telephone calls to reflect professional corporate image, data entry, suggestive marketing, collection, handle credit card disputes, completed sale transactions, conduct inventory inquiries, acted as lead worker and assisted with training of new employees. This position required the ability to develop and customize the order… Show more Worked as a call center representative for a large mail/phone order catalog company and handled a high volume of inbound/outbound calls. Duties included: promptly answering telephone calls to reflect professional corporate image, data entry, suggestive marketing, collection, handle credit card disputes, completed sale transactions, conduct inventory inquiries, acted as lead worker and assisted with training of new employees. This position required the ability to develop and customize the order entry process to meet customer's specific ordering needs, improving accuracy, on-time delivery, and customer satisfaction; resolved customer complaints and concerns with patience and tact. Show less