Experience

Kar's Nuts

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Machine Operator in Training

  • Jan 2021 - Present

  As a Machine Operator in Training, I assist with ensuring that the machine which processes the company's peanut products functions properly and efficiently so that orders are completed by deadline and performance goals are met. I also perform regular quality checks to ensure that the product is at a high quality by checking the oxygen levels, weight, and packaging of the product. I pack and stack boxes of the finished product on pallets when necessary and I wrap pallets of finished product in plastic using a wrap machine to be loaded onto trucks for delivery. I also use a pallet-Jack to lift and carry pallets of finished product to necessary areas of the plant to be carried further by a hi-low.



Super Fair Cellular

• E-Commerce Customer Service Representative

  • Jun 2019 - Dec 2019

  As an E-Commerce Customer Service Representative, I communicated with customers via email, online chat, and telephone regarding issues related to sales orders as well as entered orders from all marketplaces into the company's NETSUITE-based system and communicated with the order Fulfillment Department to ensure all orders were shipped on time daily. I also helped maintain customer RMAs, returns, and exchanges. As an E-Commerce Customer Service Representative, I communicated with customers via email, online chat, and telephone regarding issues related to sales orders as well as entered orders from all marketplaces into the company's NETSUITE-based system and communicated with the order Fulfillment Department to ensure all orders were shipped on time daily. I also helped maintain customer RMAs, returns, and exchanges.



Comcast

• Quality Analyst

  • Oct 2012 - May 2018

  As a Quality Analyst at Comcast, I worked on a team of 10 where we monitored calls for up to 550 agents to ensure they were following a specific call flow, providing great customer service, and making proper changes to customers'accounts. We also facilitated coaching sessions, team huddles, and training sessions in an inbound call center

• Retention Specialist

  • Feb 2008 - Oct 2012

  My primary duty as a Retention Specialist was to attempt to save those customers looking to cancel their services with Comcast by negotiating new rates and services as well by offering new products and services in an inbound call center.

• Customer Account Executive

  • Sep 2006 - Feb 2008

  As a Customer Account Executive in Comcast, my primary duty was to assist cutomers with any inquiries they had regarding their services (such as billing, service issues, and general questions) in an inbound call center.