Experience

Aesthetic Polyclinic
• United Arab Emirates
• Medical Practices
• 1 - 100 Employee
• Branch Manager

  • Jan 2023 - Present


Eva Clinics

• Oman
• Wellness and Fitness Services
• 1 - 100 Employee

• Operations Manager

  • May 2020 - May 2021

  ▪ Managed the launching of 2 beauty clinic branches setting up the strategy & handling the budgets ▪ Recruited 10+ doctors and nurses, handling all recruitment process from screening, interviews to onboarding ▪ Handled the receptionists and customer care’s trainings covering all client’s journey ▪ Coordinated and ensured compliances and regulations of Oman’s Ministry of Health ▪ Handled the procurement of the clinic’s supplies, managing the orders from GCC and international suppliers ▪ Designed and implemented operation tools and processes ▪ Digitalized all paperwork and managed historical database Show less



Clinica Joelle

• United Arab Emirates
• Medical Practices
• 1 - 100 Employee

• Operations Manager

  • Nov 2017 - Nov 2019

  ▪ Procurement of the clinic’s furniture from GCC suppliers, managing negotiations, contracts preparation and supply delivery ▪ Supervised the clinic’s worksite and insured the good installation of its healthcare machines ▪ Recruited 10+ employees, handling interviews, ministry compliance & paperwork ▪ Scheduled doctor’s seminars by coordinating with suppliers and preparing the logistics for their attendance ▪ Handled customer service, resolving client’s issues and complaints ▪ Maintained customer portfolio and relationship ▪ Defined marketing strategies and managed social media accounts (Facebook & Instagram) ▪ Managed weekly and monthly financial, marketing and operations reports ▪ Ensured headquarters regulations and processes for Muscat’s franchise ▪ Presented reports to headquarters and board members ▪ Coordinated clinics events, launchings, exhibitions, and awareness campaigns ▪ Managed human resource’s policies, handling leave management, overtime, training & competencies Show less



General Manager Spa & Clinic

• Dr Ashy Beauty Clinic

  • Dec 2016 - Sep 2017

  ▪ Recruited nails artists, physiotherapists, hairdressers, make-up artists, personal trainers & receptionist ▪ Managed company stocks and ordering clinics needs from different suppliers ▪ Handled customer services ▪ Created financial reports and presented them to the head office in Jeddah ▪ Conducted laser hair removal and facial sessions ▪ Organised hair removal trainings for physiotherapists ▪ Recruited nails artists, physiotherapists, hairdressers, make-up artists, personal trainers & receptionist ▪ Managed company stocks and ordering clinics needs from different suppliers ▪ Handled customer services ▪ Created financial reports and presented them to the head office in Jeddah ▪ Conducted laser hair removal and facial sessions ▪ Organised hair removal trainings for physiotherapists



Dr Ashy Beauty Clinic - Beirut

• Senior beautician

  • Dec 2015 - Dec 2016

  ▪ Conducted facial treatments and trainings ▪ Led laser and electrolysis hair removal sessions and trainings ▪ Conducted facial treatments and trainings ▪ Led laser and electrolysis hair removal sessions and trainings



Silkor Laser & Aesthetic Center

• Lebanon
• Medical Practices
• 100 - 200 Employee

• Assistant Manager

  • Sep 2015 - Nov 2015

  ▪ Conducted consultations and customer services activities▪ Led facial treatments and hair removal sessions and trainings ▪ Digitalized paperwork and installing operation tools

• Beautician

  • Nov 2013 - Sep 2015

  Led facial treatments and hair removal sessions and trainings



Clarins

• France
• Personal Care Product Manufacturing
• 400 - 500 Employee

• Beautician

  • Nov 2012 - Apr 2013

  ▪ Handled make-up, massage, and facial sessions ▪ Sales representative in retails stores ▪ Handled make-up, massage, and facial sessions ▪ Sales representative in retails stores