Systemic Consultant & Coach

• Aug 2021 - Present

Project Assistant

• Feb 2020 - Jun 2021

Assistant Operations Manager

• Oct 2019 - Jan 2020

- Assisting in the overall management of the course town- Assisting the overall management of student welfare- Responsible for recruitment, retention and training of seasonal staff- Overall support for local and foreign staff- Management of local Senior Staff team incl. activities manager and academic manager- Organization of accommodation for group arrivals and departure- Ensuring provision of high quality service before and throughout the course- Liaison with WW sales offices- Participation in an on-call rota

Accommodation Manager

• Feb 2019 - Oct 2019

- Host Family Recruitment (online and offline), planning and executing for online and offline channels, like leafleting, recruitment events and CRM Nights- Host Family Retention- Management of Recruitment Team and Accommodation Officer,- Staff Recruitment/Planning/Training- Maintenance of paperwork and company database to meet accreditation requirements- Strategical planning of operational and logistical aspects related to Homestay Accommodation- Liaising with Finance Department to ensure prompt Payments for Families - Liaising with worldwide Sales Offices - Ensuring emergency information is complete/updated for emergency phone

Bachelor Thesis

• Sep 2018 - Feb 2019

Research of customer satisfaction and loyalty measured by the Net Promoter Score (NPS) at EF Sydney

Event Manager

• Jul 2018 - Sep 2018

Managing a team of 20 activity and course leaders, staff planning, cost analysis and responsible of financial reporting and expense controlling, coordinating and planning of school activities, student welfare services

Activities Coordinator

• Feb 2018 - Jul 2018

organising events, the marketing materials, cost analysis, contract negotiations with venues, supervision of the actual events and aftercare