Experience

Clarion Housing Group

• United Kingdom
• Real Estate
• 700 & Above Employee

• Sustainment Officer

  • Jun 2021 - Present

  - I deliver complex case management for vulnerable tenants. - Assessing tenants’ needs, assessing any current risks and assessing their financial situation. Then creating an action plan for the tenant and I to work towards. - Signposting and making appropriate internal or external referrals. - Working alongside other internal teams such as tenancy specialists, housing officers, welfare benefits advisers and the safeguarding team. - Working alongside external organisations including local authorities, GPs, NHS teams and floating support services. - Keeping accurate, informative and concise records. - Writing a short report every 3 months on a notable case-study. Outlining the reason for the referral, the action plan we made, any obstacles or difficulties throughout the time, the outcomes and any feedback the tenant gave us. - Handling difficult conversations with sensitivity and thoughtfulness to ensure tenants feel supported. - Applying for grants on behalf of tenants. Show less



Bromley, Lewisham & Greenwich Mind

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Mental Health Adviser

  • Dec 2018 - Jun 2021

  - Managing a case load of up to 25 clients with complex mental health needs often alongside additional needs around physical health, neurodiversity and social issues. - Working in partnership with SLAM NHS trust in the Primary Care Mental Health Service. - Providing information advice and guidance to support clients with their current needs. - Providing support and signposting to carers and families of clients. - Attending daily multidisciplinary team meetings to discuss incoming referrals. - Where appropriate signposting clients to relevant services such as community support, legal support, homelessness support etc. - Providing supporting letters and evidence to support clients’ applications for benefits, housing etc. - Supporting clients with various application forms. - Liaising with GPs, healthcare teams and other support agencies. - Completing applications for grants on behalf of clients when required to. - Supporting practitioners with crisis management of clients. - Facilitating psychoeducation sessions. Show less



Mind in the City, Hackney and Waltham Forest

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Network Coordinator

  • Jan 2018 - Dec 2018

  - Completing a mental health assessment and risk assessment with every client joining the service and creating a plan around their goals.- Explaining the courses on offer and booking clients onto appropriate courses in line with their goals.- Managing a case load of 50+ clients .- Regularly meeting clients to review their goals, wellbeing scores, their progress and satisfaction.- Working to meet set targets on a monthly basis for assessments and reviews in line with the service’s contract requirements. - Creating risk management plans. - Recording all client interactions, to keep track of client journeys as well as individual targets. - Signposting appropriately and referring to appropriate services. - Preparing and supporting clients for move on from the network. - Providing crisis support and signposting where needed. - Liaising with internal teams and network partners where necessary.- Liaising with professionals such as GPs, care-coordinators where necessary.- Co-facilitating a group for clients called 'Understanding Relationships'. Show less

• Trainee Single Point of Entry Officer

  • Jun 2017 - Jan 2018

  - Acting as the first point of contact for anyone interested in services at Mind in the City, Hackney and Waltham Forest and directing calls appropriately.- Screening and assessing support needs, mental health issues, and risk issues of all incoming referrals to the Wellbeing Network either via telephone or face-to-face.- Managing a case-load of clients to support them to navigate the Wellbeing Network, enrolling them to relevant courses and keeping them updated about what is available.- Supporting clients to establish what their goals are.- Completing reviews with clients at set intervals.- Providing signposting information. Show less