Head of Customer Experience

• Sep 2022 - Present

CASUS automates contract templates for legal and business teams. Companies bring their own contracts into CASUS allowing them to easily and reliably create new contracts, monitor deadlines and keep their entire contract base under control. CASUS automates contract templates for legal and business teams. Companies bring their own contracts into CASUS allowing them to easily and reliably create new contracts, monitor deadlines and keep their entire contract base under control.

Yoga, Breathwork and Meditation Teacher

• Dec 2020 - Present

- Remote and in person yoga classes for companies of any size - Remote and in person yoga for private groups, 1:1 and open to the public online/in studio/outside - Wellbeing initiatives and mindfulness programs for companies of any size - Remote and in person breathwork and meditation sessions in 1:1 or group settings - Remote and in person yoga classes for companies of any size - Remote and in person yoga for private groups, 1:1 and open to the public online/in studio/outside - Wellbeing initiatives and mindfulness programs for companies of any size - Remote and in person breathwork and meditation sessions in 1:1 or group settings

Head of Customer Success

• Jan 2022 - Aug 2022

- help entrepreneurs to succeed in their mission by hands on, tailored & guided sales & customer success coaching - expand revenue across accounts, upsell, cross-sell and renew customers - increase average customer lifetime from 3 - 6 months to 12 - 18 months - implement support systems (CRM), strategy, solutions and processes - map, define and execute listening points in customer journey - collaborate with Sales & Marketing on improving processes and strategy - implement a customer success strategy from Sales Handover to Renewal/Churn - define Onboarding processes for new customers - execute in person & remote kick offs and customer success calls - plan, structure and execute quarterly retreats - gather feedback and insights from customers - deliver weekly customer success group coachings for customers - organise LinkedIn events for SalesPlaybook - send out weekly Newsletter to drive engagement - first point of contact for all customers - hiring

Customer Success Manager

• May 2021 - Dec 2021

- create engagement strategies with customers to develop a professional relationship through the provision of product and operational services, training, and customer services - create and maintain a lasting relationship with customers - Picterra's first and only CSM - create engagement strategies with customers to develop a professional relationship through the provision of product and operational services, training, and customer services - create and maintain a lasting relationship with customers - Picterra's first and only CSM

Global Office Operations Manager

• Jan 2021 - May 2021

Office Operations● Coordinate all global office operations, liaising with other local office managers● Main liaison with our landlords for Zurich and Berlin● Implementation of travel tool "Travel Perk" and prior responsibility for the entire global travel management● Partner with Operations to update and maintain office policies & procedures● Support Work from Home guidelines and processes and key contact person during the pandemic for all employeesEvents & Culture:● Organise office wide, global and team events - from ideation, to planning and execution● Lead the European Culture club and engage employees to participate in cultural activities in person and remote● Develop new ideas to improve overall employee happiness, engagement and operational efficiencyEmployee experience:● Manage the company Wellbeing program.● Manage the inventory and delivery of new hire swag● Manage internal employee anniversary program

Hive Manager Europe

• Nov 2018 - Jan 2021

Office Manager

• Jan 2018 - Nov 2018

Reception/Catering/Meeting&Event

• Nov 2015 - Oct 2017

Front Office Agent

• Feb 2015 - Oct 2015

Night Auditor

• Feb 2014 - Jan 2015