Senior Analyst

• Dec 2020 - Present

Senior Information Technology Specialist

• Oct 2019 - Present

Successfully managed a help desk team of Information systems Technicians.Led a team of eight, in direct day to day Executive support for 300 users, responding to 100 trouble tickets daily with 100% accuracy and resolve rate in a timely mannerHeld daily meetings with staff to enforce best practices, provide training and team buildingAssisted the Chief Information Officer with the installation of a Navy Classified Intrusion Detection System required to further expand the Navy Classified and Unclassified networkResponsible for asset management and replenishment for all IT inventory. Streamlined the Information Technology funding process, increasing purchase request and reducing customer wait time.Inventoried and organized $30K in consumables and electronic equipment in the submission of more than 200 lines items into the Navy Technology Approval System while maintaining 100% accountabilitySupervised and trained help desk technicians and administrative staff. Show less

Vulnerability Technician IT Instructor

• Mar 2016 - Oct 2019

upervised 4 team members in the delivery and administration for the Network Security Vulnerability Technician Course (NSVT) producing 52 Subject Matter Experts with an overall grade point average of 94%.Managed 13 evaluations, supervised 3 course reviews, identified, and mitigated 24 curriculum discrepancies enhancing training for 256 personnel.Led 3 Domain Safety Inspections for 255 personnel across 4 training sites; identified and corrected 618-line items resulting in an overall score of 96%.Created and validated 53 test questions, 156 presentations and 88 job sheets directly impacting 6 training sites and 64 convenes.Inventoried, organized and disposed of $621K+ in unused electronic equipment and supplies enabling the re-utilization of 4 classrooms and the relocating of the Automated Digital Network System Course.Responsible for building and maintain a Windows Server 2003, 2008, and 2012 Active Directory environment on multiple classifications for the Department of DefenseUsing the SCAP and the STIG viewer and ACAS, performed STIG scans, and created ACAS policies.Installed, configured, and hardened the Windows Servers and workstations using DISA Gold Disk.Patched STIG's using DISA Information Assurance Vulnerability Management (IAVAM) Program.Ensured that user's workstations and Servers had the necessary IAVA patches and did not have unauthorized software installed.Perform IAVM scans using ACAS and created POA&Ms for the vulnerabilities.Setup security policies for users; configured, installed, migrated, and deployed Windows 2007 clients and Windows 2008 servers.Led team responsible for first-level network administrative task which included creating/deleting user accounts, resetting password, and access control, managed user network shares, permissions, and quotas using Active Directory. Show less

Regional Asset Manager

• Jun 2013 - Jun 2016

Maintained oversight and accountability for 1,498 assets valued at $1.3M.Led 12 personnel, planning daily operations resulting in 100% accuracy on 18 technical surveys.Managed IT projects, planning and administration impacting 556 personnel in 32+ departments.Completed a technical refresh project for 763 assets ahead of schedule supporting headquarters along with 32 departments; organized the disposition of 2K+ computers, peripherals and hard drives saving $670K.Managed the reutilization project ensuring the transition, 100% accountability and ZERO loss of user data from 1K+ computer assets and 93 peripherals valued at $1.7M.Installed 300+ new PC workstations and laptops with Windows 10 and MS Office 365.Achieved zero downtime through cloud data redundancy during changeover.Resolved + trouble tickets per day through efficient triaging of problems using REMEDY and NET.Maintained 99% satisfaction rating in monthly end-user scoring through applied interpersonal skills and providing fast solutions.Performed 100+ successful hardware and software repairs per week.Slashed update times for systems & software by 30% through automation.Reduced downtime for 300+ machines by 36%% by scheduling and performing regular maintenance of hardware and software.Diagnosed and resolved 20+ computer and printer problems per week in a busy corporate office.Experience in the following data input and ticket tracking systems: REMEDY, RITA and NET. Show less

Communications Manager | Systems Control Technician

• Sep 2009 - Jun 2013

Managed 29 cryptographic line items providing training to 12 personnel resulting in ZERO discrepancies during 2 Electronic Key Management System (EKMS) inspections.Updated 350-line items in the Remedy database ensuring 100% accuracy of ONE-Net assets while maintaining full accountability of 295 critical spares.Guided the secure delivery of 2,500+ messages ensuring high quality and prompt customer service; validated 1,300 incoming messages, maintained 10 logs and files resulting in ZERO discrepanciesProcessed 300 security profiles allowing for the successful integration of Air Operations and Air Terminal operations at Naval Station NorfolkCreated Message Center Personnel Qualification Standards and Supervisor Personnel Qualification Standards increasing the overall readiness by 94% of the Communications Watch Center.Revised 17 Standard Operating Procedures (SOP's) and facilitated 14 training lectures for the Communications CenterTrained 10 personnel resulting in 100% attainment of advanced professional qualifications Show less