Experience

Agency for Health Care Administration

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Senior Operations Analyst

  • Jul 2018 - Present

• Administrative Secretary

  • Apr 2017 - Jul 2018

  Administrative Secretary, 04/2017 until 7/2018. • Accomplished receiving multiple incoming telephone calls, answering all possible inquiries and referring callers to the specific consultant when necessary. • Accomplished distributing faxes to appropriate staff which is advanced secretarial work that includes duties of an administrative nature involving the employee having responsibility for facilitating the operation of the work unit. • Accomplished serving as an Administrative Secretary for the unit (Long Term Care Services Unit). • Skilled at processing reports, maintaining general knowledge of the Agency’s program, personnel, policies, procedures and detailed knowledge of the Long Term Care Services Unit’s functions.• Experience in My Florida Market Place • Skillful in processing Public Records request as needed• Proficient in scanning and maintaining the unit’s central filing system in such a manner that files are current and complete, easily retrievable and accessible to all staff.• Proficient experience in CorrFlow and currently the HR delegate for the entire HQA



Xerox Business Solutions Southwest

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Banking Specialist

  • Aug 2013 - Oct 2016

  • Skillful in Completing Daily Account Balances Report, daily receipt and disbursement validations • Gifted in processing all book transfers daily as well as monthly interest• Proficient in processing the positive pay items daily with an accurate response to maintain the returned deposited items process by updating the transaction records, recording in database and derog and un-derog the bank accounts • Accomplished assisting the National Payment Solutions agency with all recovery of bad debt returns consist of researching bad debt suspense payments and providing determination if the payment can be posted to the case.• Skillful in voiding Returned Refund Checks l Process check verifications and encoding research

• Customer Service Representative

  • Jul 2007 - Aug 2013

  • Accomplished providing the public with professional, factual and prompt customer service l Resolved inquires received either through written or telephone correspondence l Provided resolution to questions regarding payment posting, payment disbursement and account histories, • Able to refer all calls to the supervisor as needed for resolution l Maintained a less than 2 minute talk time per call. Achieving a 93% call answer rate per week l Functioned as the customer in-take back up issuing Stop Payment Requests, Voiding Checks and • Capable in Processing Forgery claims. • Skilled at Back -up support to research and respond to bad debt inquiries