New Patient Coordinator

• Jul 2022 - Present

Patient Care Coordinator

• Feb 2021 - Jun 2022

I was responsible for facilitating a patient experience that exceeded the expectations by providing excellent customer service through prompt, friendly, and thorough communication. It also included ensuring patients and therapists have all the information, supplies, and support they need to get the most out of each therapy session. My responsibilities include: - Greeting everyone who enters the clinic in a courteous, polite, and warm manner. - Collecting copayments and scheduling returning clinic patients. - Receiving, scheduling, and communicating new referral information to the appropriate therapist(s) within 24 hours. - Communicating anticipatory reminders to patients 24 hours prior to their appointment. - Promptly verifying insurance coverage for every patient. - Creating optimal patient experience by anticipating and responding to the needs of clients and therapists. - Regularly communicating with therapists to stay current on how to provide the best patient care. - Regularly checking and reporting clinical supplies inventory. - Reporting to and assisting the COO and the CEO with projects and tasks related to client experience. - Provide clerical and administrative support to other departments, namely the Billing and Marketing departments. - Learning and applying our CRM to increase communication with patients. Show less

Café Worker

• Sep 2020 - Feb 2021

This role requires flexility and for one to adapt quickly to change, as your position within the shop can constantly be changing for the sake of a phenomenal, but quick, experience for the customers in order to serve them their desserts. First, I have become much more skilled in the preparation and packaging of a variety of desserts while filling orders within a timely manner. Then, my customer service skills have also increased, as I truly enjoy interacting with customers as a hostess to take their order and bring them their order. My abilities to multi-task have increased significantly as I have also learned to take phone orders in which one must display good phone etiquette, basic computer proficiency, conflict resolution, knowledge of menu, specialties, and current stock availability in order for customers to have a pleasant experience as they order or seek information for future orders with our business. I most enjoy the great team in which I work, the amazing ingredients that go into the desserts we make, and helping all of our customers, whether new or regulars, have the most enjoyable experience they can with us. Show less

Campus Staff

• Jan 2020 - Jul 2020

To think, plan, and execute various strategies, within a team, for the development of the women on the campus of the University of Zambia (UNZA) and ZCAS University

Intern - CO LEAD

• Jul 2016 - Dec 2019

I served as campus staff at Wits University in Johannesburg, South Africa and the University of Zambia in Lusaka, Zambia. I was also a Personal Assistant to our Director, and a Teacher Assistant to the children of the missionary family who were being homeschooled.

Kitchen Support Staff

• Dec 2015 - Jul 2016

Supporting staff member in the kitchen of one of the busiest bakeries in the state. Supporting staff member in the kitchen of one of the busiest bakeries in the state.

Crew Member

• May 2013 - Jul 2015

Primarily interacting with customers as I took their orders, handled cash as a Cashier, as well as served and prepared foods/beverages, and resolved customer's issues. Primarily interacting with customers as I took their orders, handled cash as a Cashier, as well as served and prepared foods/beverages, and resolved customer's issues.

Office Administrative Assistant

• May 2012 - Jul 2012

I was the receptionist to the hotel’s housekeeping department for the summer. I was the receptionist to the hotel’s housekeeping department for the summer.

Food and Beverage Server

• May 2010 - Jul 2011

I fulfilled the duties of taking orders via a range of computer systems, handling food and beverages, serving customers, cleaning, and maintaining a timely order to food prep and service. I fulfilled the duties of taking orders via a range of computer systems, handling food and beverages, serving customers, cleaning, and maintaining a timely order to food prep and service.