Senior Human Resources Business Partner

• May 2023 - Present

Senior Human Resources Manager

• Jul 2020 - May 2023

Delivers high-impact, HR solutions across the company to develop and implement new policies and programs to assist in hiring initiatives, drive employee engagement, and enhance company culture while supporting strategic goals.  Lead a team of 6 HR Professionals and manage all HR activities talent acquisition, performance management, employee relations, onboarding, orientation, retention, compliance, and development programs.  Partner with executive leadership to implement appropriate business processes and internal controls.  Ensure compliance with policies, procedures, and reporting to agencies such as EEOC and OFFCP annually.  Develop and manage successfully the full-cycle annual performance review process for over 650 employees (communication, drafting, merit preparation, etc.) to ensure consistency and efficiency.  Prepare and recommend compensation analysis for internal equity and external competitiveness while ensuring fair pay to attract, engage, and retain.  Identify, implement, and manage appropriate external HR vendors as it relates to hiring, pre-employment, training and development programs.  Provides guidance and input on business unit restructures, workforce planning, and succession planning.  Serve as company representative for EEOC lawsuits and work closely with external counsel to prepare position statements. Show less

Manager Medical Administration

• Mar 2017 - Jul 2020

Review and administer plans in compliance with Employee Retirement and Income Security Act (ERISA), Health Insurance Portability and Accountability Act (HIPPA), Consolidated Omnibus Budget Reconciliation Act (COBRA),Railroad Retirement Board (RRB), Family and Medical Leave Act (FMLA), and the Company’s Long-Term Disability (LTD) plan benefit. Managerial support of case coordinator and medical administration staff, setting strategic direction; prioritizing work flow of; establishing key objectives through metrics and goals; hiring; and determining team expectations and performance objectives. Review group’s case handling processes to identify gaps and opportunities for improvement. Responsible for design, development, and implementation of new procedures. Liaise with program and plan participants, plan administrators, lawyers, and outside vendors. Manage databases to ensure integrity and accuracy of FMLA and non-FMLA approved leaves, return to work cases, new hire medical review,and periodic exams. Show less

Corporate Recruiter

• Sep 2015 - Mar 2017

Manage full cycle recruiting process to meet the various staffing goals across all levels within multiple business units network-wide with a strong focus on management positions in Operations, Network and Service Management, and Accounting.• Utilized diverse sourcing strategies, including inputs from generated employee reports, networking events, job postings, social media, and traditional job boards to recruit top talent.• Partnered and built relationships with University staff as well as internal Hiring Managers, Senior Leadership, and other team members to cater to wants and needs. Show less

Fleet Specialist

• Aug 2014 - Sep 2015

Distributed over 10,000 NS railcar fleet across North America while monitoring requests for each customer-redirecting railcars as necessary to fulfill request, avoid congestion, or high dwell time. Communicated and coordinated daily with customers and Marketing to efficiently direct equipment to support customer demand. Monitored and analyzed equipment performance to identify opportunities, problems, root causes, and corrective action. Developed and implemented actions daily for customer railcar fulfillment through NS controlled equipment distribution. Show less

Customer Service Management Trainee

• Jan 2014 - Aug 2014

Traveled through Norfolk Southern’s 22 state territory in order to gain exposure in all aspects of the transportation industry. Worked in various departments within Atlanta’s operations hub applying skills learned through Norfolk Southern’s systems and processes. Participated in a series of field, office, online, and classroom training focused to develop knowledge of corporate policies, customer service, andfield operations.

Operations Service Support Chief Clerk

• Aug 2011 - Jan 2014

Assisted management with supervising 6 clerks per shift and managing workflow and daily operations which include customer inquiries, billing, and transportation support.• Provide training to new hires to make sure that they are able to properly operate assigned areas.• Monitor and report car and train movement necessary to support transportation, accounting, and internal systems.• Investigate and assist with customer inquiries, car ordering, and billing procedures.• Prepare and process daily reports such as Inventory Summaries and Industry Work Orders to highlight problem areas. Show less

Accountant Paraprofessional

• Jun 2009 - Aug 2011

Reviewed and analyzed accounting reports: purchase orders, invoices, and travel while resolving related problems. • Recorded and directed financial transactions such as expenditure documents and payroll actions into journals, ledgers, and automated accounting systems (Financial Accounting & Reporting Systems). • Prepared and analyzed monthly employee and vendor per diem reconciliation reports. • Responded to at least 50 daily requests for information and/advice on solving clerical problems. • Processed accounts payable such as invoices, shipment documents, and other transactions. Show less