Lanre Taiwo

IT support Engineer at ComputerWorld Group
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • English -

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Credentials

  • Multimedia and Graphics Designs
    New Horizons
    Jan, 2020
    - Oct, 2024
  • CompTIA A+
    New Horizons
    Jan, 2014
    - Oct, 2024

Experience

  • ComputerWorld Group
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT support Engineer
      • Aug 2022 - Present

      o Provide 3rd party support service at Hargreaves Lansdown End User Support (EUC) team. o Create a user account setup and maintenance on Active Directory. o Build desktop and laptops for user and desk deployments. o Provide both internal and external users with excellent customer service. o Monitoring and fixing end-user problems, offering guidance, and documenting fixes. o Use the ServiceNow ticketing platform to handle incidents and task requests and make sure the ticket status is kept up to date. o IT equipment logging, receiving, and checking out. o Day-to-day help desk assistance concerns are resolved. o Quickly answering support questions and making sure users are routinely updated on the status of their problem.

  • Graphcore
    • United Kingdom
    • Semiconductor Manufacturing
    • 200 - 300 Employee
    • Product test & Diagnostics
      • May 2022 - Jun 2022

      Performed several testing techniques on the IPU-M2000 (FVT, XBT, and ABT) at various phases. Recorded and documented the test results after test procedures is completed Used the PowerShell/bash scripting to run test programmes and also learned how to execute Python scripts from the command line. Assisting my team leader in decoupling defectives IPU-M2000 that had been assessed as unfixable. Linked the IPU-M2000 to the network using hardware connections, cables and connected to a virtual machine using Gateway IP, MAC address of the device. Analyzed programme results reports from procedures to find causes and compile a detailed and thorough defect report. Supporting a VMware-based Virtual Desktop Infrastructure

  • HI-Tech Plus
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Software Tester Trainee
      • Oct 2021 - Jan 2022

      •Created test scripts with test scenarios, test cases, test steps, expected results and test data based on the given requirements. •Performed test execution based on the given or created test scripts. •Carried out manual testing such as Unit Testing, Integration Testing, Functional, Compatibility, and Sanity Testing. •Recorded and documented the test results after test execution. •Analysed the test results reports and test cases results and determined causes, and created a detailed and comprehensive defects report.

  • Twins Engineering Service
    • IT Support Technician
      • 2018 - 2020

      •Installed new hardware and software systems or components, ensuring integration with existing network systems. •Performed extensive diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions & maintains equipment inventory lists. •Completed periodic maintenance of equipment and machinery by following the recommended upkeep schedule throughout the life of the devices. •Supported team members in order to provide solutions to challenges involving Application, Networking and ISP downtime. •Proffered recommendations to clients looking to purchase new equipment or replace existing ones.

  • GUCCHI CHIS Nigeria Ltd (PUMOH Online)
    • Lagos, Nigeria
    • Data Entry and Processing Intern
      • Aug 2015 - Jan 2016

      •Compiled, validated, and organised information in order to prepare source material for computer entry. •Recorded client and account information from source documents within time constraints. •Examined data for shortcomings or faults, resolving any incompatibilities, and double-checking output •Consistently met or exceeded company expectations for speed, accuracy, and attendance. •Identified problems with data base management and provide input into their revision. •Compiled, validated, and organised information in order to prepare source material for computer entry. •Recorded client and account information from source documents within time constraints. •Examined data for shortcomings or faults, resolving any incompatibilities, and double-checking output •Consistently met or exceeded company expectations for speed, accuracy, and attendance. •Identified problems with data base management and provide input into their revision.

  • Laprince Tutors
    • Teacher
      • 2011 - 2015

      •Communicated with parents as per school guidelines on a regular basis, including presenting student progress reports and informing parents of requisite student discipline. •Maintained order and discipline among students while promoting safety and compliance with school rules and guidelines. •Assessed and recorded student development, while identifying problem areas and areas which needed attention and improvement. •Participated in professional development workshops on classroom management skills and teaching strategies.

Education

  • University of the West of England
    Master's degree, Information Technology
    2021 - 2022
  • Houdegbe North American University Benin
    Computer Engineering
    2012 - 2016

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