Laniya Abraham
Operations Support / Resource / Queue Manager at Hubify Limited (ASX: HFY)- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Ethan Kinnunen
Laniya is an expert at time management and resource coordination. I appreciated her ability to remain positive and measured amongst pressure and recommend her for any operational leadership role.
LinkedIn User
Ms. Laniya is dedicated and very reliable. When called on, she always provides a superior service to both colleagues and our users. It is a pleasure to work with her.
Ethan Kinnunen
Laniya is an expert at time management and resource coordination. I appreciated her ability to remain positive and measured amongst pressure and recommend her for any operational leadership role.
LinkedIn User
Ms. Laniya is dedicated and very reliable. When called on, she always provides a superior service to both colleagues and our users. It is a pleasure to work with her.
Ethan Kinnunen
Laniya is an expert at time management and resource coordination. I appreciated her ability to remain positive and measured amongst pressure and recommend her for any operational leadership role.
LinkedIn User
Ms. Laniya is dedicated and very reliable. When called on, she always provides a superior service to both colleagues and our users. It is a pleasure to work with her.
Ethan Kinnunen
Laniya is an expert at time management and resource coordination. I appreciated her ability to remain positive and measured amongst pressure and recommend her for any operational leadership role.
LinkedIn User
Ms. Laniya is dedicated and very reliable. When called on, she always provides a superior service to both colleagues and our users. It is a pleasure to work with her.
Credentials
-
CompTIA A+ ce
CompTIADec, 2016- Sep, 2024 -
ITIL Foundation
ITIL
Experience
-
Hubify Limited (ASX: HFY)
-
Australia
-
Telecommunications
-
1 - 100 Employee
-
Operations Support / Resource / Queue Manager
-
Jul 2019 - Present
• Responsible for receiving helpdesk calls, analysing the issue and creating tickets on Autotask helpdesk system • Responsible for “Approve & Post” for completed tickets in the Autotask • Responsible for tagging, entering and tracking assets on Autotask • Handle password reset, email creation and redirection in Office365 admin panel • Manage user profiles in Active Directory • Creation of extensions, DID numbers, routing of numbers in 3CX admin panel • Train new staff on Helpdesk front • Data entry in IT Glue & Autotask • Responsible for Resource management Show less
-
-
-
1nsight
-
Professional Training and Coaching
-
Production/Helpdesk Support
-
Aug 2017 - Jul 2019
At Insight, I play the role of helpdesk support with the following job responsibilities • Responsible for providing support in tracking updates (bugs, fixes, and support for apps) • Responsible for documenting the fixes and resolved issues on the Hubspot • Creation of users, sites and templates for clients rolling out apps. • Ensure the dissemination of the right information for the site rollouts within the timelines and the format specified • Provide assistance with the loading roll schedules for MyClean360. • Provide assistance to the marketing team with the relevant training materials and also provide the training manual for apps. • Creation and maintenance of system users and logins. • Low-level technical support to clients (i.e., login, passwords and changing tasks. Show less
-
-
-
Texas A&M University at Qatar
-
Qatar
-
Higher Education
-
100 - 200 Employee
-
Lead Office Associate
-
Aug 2010 - Jun 2017
I moved from the role at MEEN to that of a Lead Office Associate within the IT Department in August 2010. It was an enriching experience and in recognition of my performance on the role, I was promoted to IT Associate on March 2014, then later to a Senior IT Associate on December 2015.•Coordinates administrative interactions with other units; coordinates and provides administrative support for a specialized activity or project; coordinates the maintenance of files and records; makes recommendations for process improvement, administrative changes, or new initiatives.•Assists in the resolution of complex, highly sensitive and confidential administrative matters; serves as an information resource on administrative operational methods and processes.•Monitors compliance with University policies and procedures; develops procedures for complex or specialized functions; performs special analyses and project summaries; assists in the planning of special events and coordination of logistical arrangements•Interacts with the automated ServiceNow helpdesk system and monitor the Operations queues for work requests and post updates.•Manages incoming IT Operations Helpdesk tickets and assigns them to the appropriate queues;•Assigns and dispatches technicians for the installations and ad-hoc work requests and troubleshooting requests.•Maintains a schedule of available and utilized personnel and computing equipment resources; posts updates to tickets based on the status information.•Responsible for completing documentation for work requests, entering the inventory updates to the asset management system•Responsible for receiving, storing and maintaining an inventory of all IT supplies. •Coordinate track repair items with external vendors, and documentation and follow-up of work completion.•Coordinates with an external vendor for the Departmental purchase of Equipment (Desktops, Laptops, Monitors etc.), software license purchases and renewals Show less
-
-
Lead Office Associate
-
Jul 2009 - Jul 2010
Below is a summary of my job responsibilities as a Lead Office Associate at MEEN -• Responsible for maintaining and organizing department files and documents• Responsible for maintaining business travel forms and ensure completeness and accuracy of documents.• Responsible for maintaining and updating the program’s Web page posted on the main University’s Website.• Responsible for coordinating events, meeting or other special functions conducted by the program.• Responsible for department's mail pickup and delivery• Perform advanced word processing, scanning faxing and photocopying• Responsible for preparing and maintaining Finance forms (Procard Expenditure Forms, Petty Cash Request Form, Purchase Requisition Form, Request for Payment etc.,) for the department Show less
-
-
IT Security & Policy Office Associate
-
Aug 2007 - Jul 2009
At Texas A&M University at Qatar, I started as an IT Office Assistant in August 2007. Based on my excellent performance, I was promoted to a Senior Office Assistant in August 2008 and later as an IT Security and Policy Associate in February 2009. Below is a summary of my key responsibilities• Responsible for providing general IT-related information to faculty, staff, and students.• Prepare and authorize property loan and account forms and other related documents• Authorised to handle the User Management Application – Creating and updating e-mail accounts• Responsible for maintaining the online MIS of Faculty, Staff, and students.• Responsible for assembling and distributing IT related equipment (Laptop, i-pods, printers, etc.,)• Serve as the coordinator for IT related Clearance/Exit Formalities of Faculty, Staff, and students.• Responsible for receiving, storing and maintaining an inventory of all IT supplies. In charge of distributing the IT supplies.• Handling the IT Helpdesk. Show less
-
-
Education
-
2001 - 2004
University of Madras
Masters, Computer Applications -
1998 - 2001
University of Madras
Bachelors, Computer Science -
1983 - 1998
M.E.S Indian School, Doha, Qatar
Central Board of Secondary Education, Science -
1995 - 1996
Assumption College, Kerala
Community
