Lani Mae Alina

Virtual Assistant at VIRTUAL ASSISTANT
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Contact Information
us****@****om
(386) 825-5501
Location
Marikina, National Capital Region, Philippines, PH

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Bio

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Credentials

  • HIPAA Associate (HIPAAA)
    HIPAA Training
    Jan, 2022
    - Oct, 2024

Experience

  • VIRTUAL ASSISTANT
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Virtual Assistant
      • May 2022 - Present

      Direct to client Direct to client

  • ECE contact centers
    • United States
    • Quality Assurance Specialist
      • Sep 2021 - Apr 2022

      - Handling emails and call for covid response - Checking agents performance in sending the emails and call reponse - Passed the HIPPA Certification with an average of 93.3% valid until January 25, 2024 - Handling emails and call for covid response - Checking agents performance in sending the emails and call reponse - Passed the HIPPA Certification with an average of 93.3% valid until January 25, 2024

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Support Representative
      • Mar 2021 - Sep 2021

      - Handling 35+ Calls daily, with duties including troubleshooting cellphone services, activating devices, retrieving customer data, and presenting relevant product situation. - Received an average of 100% customer satisfaction July 2021 month. - Handling 35+ Calls daily, with duties including troubleshooting cellphone services, activating devices, retrieving customer data, and presenting relevant product situation. - Received an average of 100% customer satisfaction July 2021 month.

  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Jun 2020 - Feb 2021

      - Handling duties including billing questions and upselling services and devices from AT&T account - Handling duties including billing questions and upselling services and devices from AT&T account

  • Technological Institute of the Philippines
    • Philippines
    • Higher Education
    • 300 - 400 Employee
    • Student Ambassador
      • Jun 2017 - Apr 2019

      Marketing in different schools Marketing in different schools

Education

  • Our Lady of Fatima University
    Bachelor of Science - BS, Family Practice Nurse/Nursing
    2020 - 2021
  • Technological Institute of the Philippines
    Senior high, Stem
    2017 - 2019

Community

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