Experience

Pinellas County Sheriff's Office

• United States
• Law Enforcement
• 700 & Above Employee

• Detention Deputy

  • Sep 2013 - Present

  Securing inmate movement through direct observation and control. Supervising inmate activities within the jail facility to maintain a secure facility. Maintaining order during inmate work assignments. Accurately transcribing reports of incidents of offenses within the jail facility. Securing inmate movement through direct observation and control. Supervising inmate activities within the jail facility to maintain a secure facility. Maintaining order during inmate work assignments. Accurately transcribing reports of incidents of offenses within the jail facility.



Saint Leo University

• United States
• Higher Education
• 700 & Above Employee

• Enrollment Counselor

  • Jun 2013 - Sep 2013

  Built rapport with prospective students, help them define their objectives and assess their fit with the program. Ensured prospective student have solid understanding of the time, commitment, technology and skills required to be a successful online learner. Assisted each online student with registration, ordering books, the financial aid process and technology setup to ensure a positive start. Served as the primary resource for questions and concerns regarding degree requirements, programs, policies and procedures. Maintained outstanding attention to detail and follow-through. Contacted and registered students in advance of the term start date. Maintained an accurate database of records and personal information of potential students. Met and exceeded quality customer service interaction to ensure student retention and University standards of excellence. Show less



Hillsborough County Sheriff's Office

• United States
• Public Safety
• 700 & Above Employee

• Child Protection Investigator

  • Jul 2007 - May 2013

  I Investigate alleged abuse, neglect, and/or abandonment of children to determine if abusive or unsafe conditions exist and takes appropriate action to ensure the safety of children. I Interview children and adults concerning allegations of abuse, neglect and/or abandonment to ascertain the validity of allegations, document living conditions, and determine the need to remove children from an unsafe environment. I Inform clients of available social service programs to assist them with their needs. I conduct follow-up visits to ensure the safety of children is being maintained and support programs are in place. I testify in court to accurately relate the circumstance of cases investigated. I establish and maintain case management files, to include computer databases, to provide accurate recording and availability of case information. Show less



WellCare Health Plans

• United States
• Insurance
• 700 & Above Employee

• Claims Specialist

  • Jan 2007 - Jul 2007

  Researched pended claims and took appropriate action to resolve them within turnaround time requirements and quality standards. Returned misdirected or incomplete claim documents. Developed claims that required additional information in order to make a final determination on the disposition of the claim. Researched pended claims and took appropriate action to resolve them within turnaround time requirements and quality standards. Returned misdirected or incomplete claim documents. Developed claims that required additional information in order to make a final determination on the disposition of the claim.



Humana

• United States
• Insurance
• 700 & Above Employee

• Billing & Enrollment Specialist

  • Sep 2006 - Jan 2007

  Resolved inquiries and concerns from healthcare members and providers. Educated and problem-solved for members, providers, and employers regarding insurance related health care issues with regards to claims and benefits. Tracked all telephone contacts accurately in the system. Resolved inquiries and concerns from healthcare members and providers. Educated and problem-solved for members, providers, and employers regarding insurance related health care issues with regards to claims and benefits. Tracked all telephone contacts accurately in the system.



Cigna Healthcare

• Hospitals and Health Care
• 700 & Above Employee

• Provider Data Analyst

  • Apr 2005 - May 2006

  Maintained the provider database within the Provider Workbench and MHS claims system.Completed provider contract requests to include: adds, updates and term issues.Tracked all work within the appropriate tracking tools, ensuring priority and aged issues were first priority.Maintained an average turnaround time of five business days.

• Provider Resolution Unit

  • Nov 2003 - Apr 2005

  Resolved inquiries and concerns from providers and field representatives.Reviewed provider contracts to ensure correct execution of claim adjudication.Assisted medical providers with updating demographic information.Advised providers of their credentialing status.Logged provider contacts in the Cigna call tracking system.

• Provider Reconcilliation Unit

  • Aug 2003 - Nov 2003

  Reviewed and audited provider contracts that had been identified as requiring reconcilement.Audited and reviewed provider contracts to ensure correct execution of claim adjudication.Provided analytical and business process support on the administration of provider contracts.Applied strong knowledge of CIGNA systems and claim platforms.Acted as a liaison to the Healthplan to affirm contract clarification and interpretation.

• Customer Service Associate III

  • Jan 2001 - Aug 2003

  Resolved inquiries and concerns from members, providers, policyholders and internal partners.Improved member information and education by personal contact with the member through scheduled meetings and one-on-one orientation to prospective, new and existing members.Resolved and responded to questions, problems and grievances by notifying CSCC Manager of problem areas, which resulted in a high level of customer satisfaction.Logged member contacts in the Cigna call tracking system.Conducted education during calls with members to ensure customer satisfaction. Show less



Sitel Corporation

• Tampa/St. Petersburg, Florida Area

• Customer Relationship Manager

  • Oct 2000 - Jan 2001

  Resolved inquiries and concerns from customer concerning their extended warranties and operations of their automobiles (Pontiac, GMC and Oldsmobile). Acted as a mediator between the dealer and the members in repair of the member’s automobile. Conducted education during calls with the customers to ensure customer satisfaction. Logged customer contacts in the call tracking system. Resolved inquiries and concerns from customer concerning their extended warranties and operations of their automobiles (Pontiac, GMC and Oldsmobile). Acted as a mediator between the dealer and the members in repair of the member’s automobile. Conducted education during calls with the customers to ensure customer satisfaction. Logged customer contacts in the call tracking system.



Hillsborough County Sheriff's Office

• United States
• Public Safety
• 700 & Above Employee

• Detention Deputy

  • Jun 1999 - Oct 2000

  Secured inmate movement through direct observation and control. Supervised inmate activities within the jail facility to maintain a secure facility. Maintained order during inmate work assignments. Accurately transcribed reports of incidents of offenses within the jail facility. Secured inmate movement through direct observation and control. Supervised inmate activities within the jail facility to maintain a secure facility. Maintained order during inmate work assignments. Accurately transcribed reports of incidents of offenses within the jail facility.