Experience

Shular Companies

• Hospitality
• 1 - 100 Employee

• Sales Manager

  • Apr 2018 - Present

  Hotel sales managers are responsible for bringing in guests and making the hotel money. They may work with senior sales managers or owners to plan sales promotions, set sales goals, and train staff. These professionals not only seek out business with individual guests but also typically meet with larger groups such as churches, traveling executives, and family reunions to stay with their hotel. Agreements with large groups allow for successful repeat business, which generates sales for the entire company. A hotel sales manager also sells prospective and current guests on the hotel's services, such as dining options, swimming pools, and exercise rooms, and notifies them of room upgrades. Possessing complete knowledge of all of the services the hotel offers is important for making a successful sale.



TJ Maxx

• Memphis TN

• Customer experience coordinator

  • Jul 2012 - Dec 2017



Hyatt Place

• Hospitality
• 700 & Above Employee

• Assistant General Manager

  • Sep 2016 - May 2017

  With being AGM that made me directly responsible for the success of the housekeeping, front office and food and beverage departments of the property. A hands-on approach is necessary to effectively manage the quality of customer service and guest suite cleanliness. The responsibilities also include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection. This position also called for me to make schedule and place all orders for each department weekly. As AGM I also did most of the interviewing and hiring of new associates, as well as disciplinary measures.