Sr CRM Consultant

• Apr 2014 - Present

Specializing in the design, installation and customization of the InforCRM/Saleslogix suite of software products and custom integrations. This includes: development of details project documentation, all customization processes, installation and end user documentation. Additional: Amazon EC2 cloud management, Hyper-V/VMWare Administration, SQL Server Administration and integration with multiple support applications, including several single sign on systems. Accomplishments • Manage over 15 clients as initial point of contact for all support and enhancement needs. • Involved in a variety of projects including new implementations, upgrades of existing systems and conversions to and from InforCRM or Salesforce as needed. • Designed and built multiple integration system to solve multiple issues, typically to distribute critical information from ERP or secured systems to end users while maintaining security. Typically to centralize multiple data sources into one consolidated picture with bidirectional updates across the organization. Most of these project include advances security and/or integration with domain security features for centralized control of all data across the platforms. • Designed and built multiple custom quoting modules, including one with a 15 part template, mail merged into one contract with product specific support contract options and financing options. • Performed continuous monitoring of projects and schedules to ensure successful development, testing phases, implementation and stand-up schedules are met. • Designed and implemented several mobile solutions to allow field agents mobile control of server side processes, including creation and email distribution of custom coupons managed by internal legacy systems. ROI to the end users was estimated at 4 hours saved/coupon. • Salesforce.com Administrator Certified. Show less