Experience

YMCA of Memphis & the Mid-South

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• • Mar 2020 - Present

  • Full-scope supervision of 10 YMCA centers, comprising a $12M budget oversight which consists of membership, program, and philanthropic dollars.• Leader and project manager for new center opening 12/2022.• Co-lead 2022 association annual campaign. Raised $710,000 on a $609,000 goal.• Rebuilt membership after 2020 re-opening. Currently at 82% of pre-pandemic membership units. Accelerated membership revenue growth 25%, $6.7 million to $8.4 million impacting 17,000+ members over 12-month timeframe.• Direct supervision of 14; indirect supervision of 400+ • Co-lead launch of virtual learning academies during COVID pandemic to serve over 600 students across 6 centers.• Co-lead launch of YMCA feeding program with oversight of partnerships, operational and logistical management. To date, has delivered more than 4 million meals since inception: largest meal provider in TN.• Restructured center operations to a centralized model; resulted in $460,000 savings in year one. • Impacted more than 20,000 adults and children through Y aquatics programs: Y on the Fly, Safety Around Water and YMCA Swim lessons in the last 2 years. Show less

• • Oct 2014 - Mar 2020

  • Lead operations and strategic vision for 3 YMCA centers with a combined revenue up to $4.5 million.• Managed board development, annual campaign, and community partnerships for all three locations.• Increased membership revenue by 20% over 3-year time.• Increased Board giving 5-fold from $4,000 to $20,000 per campaign year.• Increased all program revenue by 56% over 4-year time.• Lead charge for Board Development Committee resulting in standardization of Consent Agenda and Advisory Board Expectations Association-wide.• Chair of Aquatics Cabinet resulted in implementation of association swim testing, life jacket policy standards, launched summer camp swim lessons resulting in over 3000 swim lessons taught, and Safety Around Water program, impacting 400 children.• Lead Association Donor Stewardship committee resulting in the creation of a year-round stewardship plan for more than 1000 donors across the association. Show less



YMCA of Greater St. Petersburg

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Branch Executive Director

  • May 2009 - Oct 2014

  • Full-scope oversight of branch operations including membership, marketing, programs, facilities, volunteer and team development, financial development, community relations. • Increased branch revenue by 24% in 4-years, membership revenue by 16% in 5-years, and program revenue by 40% in 5-years. • Managed $3.6M budget and supervised 135 team members. Increased bottom line by 17% • Lead annual campaign and fundraising events resulting in 42% increase in 3-years. • Full-scope oversight of branch operations including membership, marketing, programs, facilities, volunteer and team development, financial development, community relations. • Increased branch revenue by 24% in 4-years, membership revenue by 16% in 5-years, and program revenue by 40% in 5-years. • Managed $3.6M budget and supervised 135 team members. Increased bottom line by 17% • Lead annual campaign and fundraising events resulting in 42% increase in 3-years.



YMCA of Greater Charlotte

• United States
• Non-profit Organizations
• 500 - 600 Employee

• Membership Director at Harris YMCA

  • Aug 2008 - May 2009

  • Managed 35 team members and a membership budget of $7.3 million. • Membership base of 23,000. Ensured high quality customer service experience for all. • Created retention strategies including monthly membership events and added value to membership through partnerships with area businesses. • Managed transaction desk which registers more than 10,000 program participants a year and supervised financial assistance program for the branch. • Managed 35 team members and a membership budget of $7.3 million. • Membership base of 23,000. Ensured high quality customer service experience for all. • Created retention strategies including monthly membership events and added value to membership through partnerships with area businesses. • Managed transaction desk which registers more than 10,000 program participants a year and supervised financial assistance program for the branch.



Metropolitan YMCA Of Jackson

• • Aug 2007 - Aug 2008

  • Supervised 65 team members in a branch with a $1.5 million budget. • Responsible for driving revenue through membership growth and expanded current programs. • Lead 25% program growth over 9-month period. • Increased member retention rate by 10%.

• • Sep 2005 - Aug 2007

  • Supervised 40 team members in a center with a $700,000 budget.• Reversed the declining trend in membership. • Exceeded budget in all three areas directly supervised. • Doubled program revenue from previous year.

• • Jul 2005 - Sep 2005

  • Supervised 14 team members in a department with a $50,000 budget.• Grew aquatics team from 2 to 14 employees to better serve members.

• • Apr 2004 - Jul 2005

  4/2004 – 7/2005• Supervised 14 team members in a department with a budget of $50,000.