Experience

Taos
• Mental Health Care
• 1 - 100 Employee
• IT Technical Support Specialist

  • Oct 2016 - Present


PCM

• United States
• Construction
• 100 - 200 Employee

• IT Support Technician

  • Jan 2016 - Present

  Analyzation, troubleshooting, repairing, and maintenance of computer hardware, operating systems, software, and peripheral equipment at main hospital and surrounding clinics. Installation and technical resolution of issues with PC’s, laptops, printers, scanners, workstations, and mobile devices. Assessing end user needs and support via e-mail and phone. Analyzation, troubleshooting, repairing, and maintenance of computer hardware, operating systems, software, and peripheral equipment at main hospital and surrounding clinics. Installation and technical resolution of issues with PC’s, laptops, printers, scanners, workstations, and mobile devices. Assessing end user needs and support via e-mail and phone.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support

  • May 2015 - Nov 2015

  Inbound technical support calls from customers for Google Fiber internet service provider. Diagnostics checks and troubleshooting for all customer requests. Walking customers through troubleshooting steps in a clear and understandable way. Navigation and use of multiple integrated computer software programs. Data entry. Inbound technical support calls from customers for Google Fiber internet service provider. Diagnostics checks and troubleshooting for all customer requests. Walking customers through troubleshooting steps in a clear and understandable way. Navigation and use of multiple integrated computer software programs. Data entry.