Product Manager

• Jun 2023 - Present

- Managing the product throughout the product lifecycle from planning to execution in support of organizational strategy and objectives. - Provide deep product expertise needed to lead the organization and make strategic product decisions. - Analyse the market and competitive conditions, laying out a product vision that is differentiated and delivers unique value based on customer demands. - Managing the product throughout the product lifecycle from planning to execution in support of organizational strategy and objectives. - Provide deep product expertise needed to lead the organization and make strategic product decisions. - Analyse the market and competitive conditions, laying out a product vision that is differentiated and delivers unique value based on customer demands.

Dynamics CRM PM & O365 Competence Center Lead

• Jan 2022 - Jun 2023

CRM Consulent

• Sep 2013 - Dec 2021

- Behoeften van gebruikers vertalen naar gefundeerde design-voorstellen- Ontwerpen en bouwen van kostenefficiënte CRM-applicaties- De consistentie van de gehele technische CRM-architectuur bewaken- Centraal aanspreekpunt voor alle functionele en technische CRM-vragen- Advies bij projectaanvragen- Technisch leiderschap van het CRM-domein- Standaarden en best practices vastleggen- Release Cycle Management en wijzigingsbeheer...

Senior Applicatie Specialist

• Jun 2009 - Aug 2013

Technische en functionele ondersteuning van diverse applicaties in gebruik bij de diensten van Stad en OCMW Gent. Adviserende rol in projecten. Belangrijkste applicaties zijn MS Dynamics CRM, Alfresco, Kofax, ARIS, Remmicom-applicaties, eRoom Technische en functionele ondersteuning van diverse applicaties in gebruik bij de diensten van Stad en OCMW Gent. Adviserende rol in projecten. Belangrijkste applicaties zijn MS Dynamics CRM, Alfresco, Kofax, ARIS, Remmicom-applicaties, eRoom

System Engineer

• Jan 2007 - Jun 2009

Algemeen technisch en functioneel beheer van de vakgroep Textielkunde met zijn 50 medewerkers, onderzoeksgroepen, labo's, PhD studenten,... Electronica, participatie in Europese projecten (Systex, Mudra Platform, ERCAT) Drupal setup, Delphi & .Net programmatie, ... Algemeen technisch en functioneel beheer van de vakgroep Textielkunde met zijn 50 medewerkers, onderzoeksgroepen, labo's, PhD studenten,... Electronica, participatie in Europese projecten (Systex, Mudra Platform, ERCAT) Drupal setup, Delphi & .Net programmatie, ...

ICT consultant

• Sep 2003 - Jan 2007

managing server(s), ICT hardware, writing office automation application, website building, implementing CRM software (Efficy), various marketing and sales tasks (advertising, fairs, scheduling sales people, sales reporting,...) managing server(s), ICT hardware, writing office automation application, website building, implementing CRM software (Efficy), various marketing and sales tasks (advertising, fairs, scheduling sales people, sales reporting,...)