Project Engineer

• Jun 2023 - Present

Information Technology Specialist

• Feb 2022 - Jun 2023

Responsible for providing technical support and IT infrastructure upkeep to the internal base of the company. This includes troubleshooting and resolving software, hardware, and networking related issues, providing technical support, and assisting with various complex IT tasks. Responsible for providing technical support and IT infrastructure upkeep to the internal base of the company. This includes troubleshooting and resolving software, hardware, and networking related issues, providing technical support, and assisting with various complex IT tasks.

Tier 3 Technician

• Sep 2021 - Feb 2022

Provided Tier 3 support at the highest level in the company to various clients and MSP's. I also engaged in high level projects to offset the time needed, so the a client or MSP could focus on other important operations.

IT Support Desk Team Lead

• Mar 2021 - Sep 2021

I was responsible for the day-to-day management of the IT team that I oversaw as well as ensuring that all IT tasks are completed within agreed SLA and reasonable timeframes. I was also responsible for developing and implementing new processes to increase efficiency and provide a better customer experience.

Tier 2 Support Desk Technician

• Jan 2021 - Mar 2021

Provided Tier 2 support to various clients and MSP's.

Senior Tier 1 Support Desk Technician

• Jun 2020 - Jan 2021

Provided Tier 1 support to various clients and MSP's.

System Engineer

• Dec 2019 - Mar 2020

I was responsible for designing and implementing new systems, as well as troubleshooting and resolving production issues. This included infrastructure design, configuration and management, service provisioning, performance tuning, capacity planning, software configuration management and more within our agreed SLA's we had set for the client. I was responsible for designing and implementing new systems, as well as troubleshooting and resolving production issues. This included infrastructure design, configuration and management, service provisioning, performance tuning, capacity planning, software configuration management and more within our agreed SLA's we had set for the client.

Desktop Support Specialist

• Feb 2019 - Dec 2019

Desktop deployment and configuration, radiology software technical support, and working closely with other organizations to ensure all is running well! Desktop deployment and configuration, radiology software technical support, and working closely with other organizations to ensure all is running well!

Customer Service Helpdesk Professional

• Jun 2018 - Dec 2018

Providing Texas Instruments’ clients with technical support regarding TI products within the education sector and building both client to business and business to client relationships. Providing Texas Instruments’ clients with technical support regarding TI products within the education sector and building both client to business and business to client relationships.