Experience

Canoe
• Online Audio and Video Media
• 1 - 100 Employee
• Client Support Analyst

  • Jul 2023 - Present
• Client Success Intern

  • May 2022 - May 2023

  Worked across the client success and support departments of Canoe Intelligence, a SaaS financial technology startup that powers alternative investment intelligence. Built out and enhanced Canoe’s support organization performance reporting, with data processing, analysis and visualization. Collaborated across multiple departments to develop valuable reporting framework that informed on client experience, product bugs and enhancements, and internal operations. Pushed client value realization through resolving support tickets. Worked directly with clients, including communicating client expectations to internal teams, identifying product issues, and triaging client workflow errors with hands-on experience in the software. Led content curation and editing for a new LMS, creating client facing lessons, tutorials, and test questions to train end users on the Canoe Platform. Show less



Millennium Physician Group

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Business Development Intern

  • Jun 2021 - Aug 2021

  Worked on several projects for this Clayton, Dubilier & Rice LLC portfolio company, a Florida-based physician group of more than 550 providers. Led an analysis of the performance of the Primary Care Physicians in the Millennium network, using EBITDA, membership, profitability and compensation data to rank the groups by county, age, tenure, and more. Utilized that data to reveal driving forces for those with higher EBITDA, showing advanced provider utilization was leading indicator. Presented to business development team and private equity partners. Show less