Senior Project Manager

• Oct 2019 - Present

Proposal Manager

• Feb 2019 - Sep 2019

Deputy Training Manager

• Jul 2015 - Sep 2018

Deputy Training Manager supporting the Department of Defense Healthcare Management System Modernization (DHMSM) Program, a $4B contract, responsible for implementation and training of a commercial Electronic Health Record (MHS Genesis) for the DoD. Responsible for the day to day project management of a training team, identification of customer training requirements, creation of the overall training strategy, oversight of the development of complex training content and training delivery to the customer. Served as the liaison between the Leidos Partnership for Defense Health team and the government client to ensure that all targets and requirements were completed on schedule and within scope; worked with the Government APMs in coordination, scheduling, training standards, and overall training delivery execution and reporting; managed all aspects of the training for the MHS GENESIS system including the management of all subcontractor professionals to create and deliver training content. Interacted with leadership at the Government's Program Management Office, Services, and Military Treatment Facilities in preparation for training activities associated with an enterprise wave deployment.

Training Project Manager

• Oct 2011 - Jul 2015

Training Project Manager/Products SME, currently supporting the Wounded Warrior Products Implementation and Training and the AHLTA and CHCS Critical Fixes and Support(ACCFS) contracts, leading training efforts for Health Artifact and Image Management Solution (HAIMS) and ACCFS Phase 2 Laboratory, Pharmacy, and Patient Registration Enhancements. Responsible for ensuring all training deliverables are available to the customer in a timely manner, preparing deployment schedules, and coordinating with the Product Teams, Deployment Operations, and other departments within the Defense Health Clinical Systems (DHCS) to ensure trainers are prepared for product deployment. Develop and execute Train the Trainer programs prior to product deployment.

Clinical Information Systems Senior Trainer

• Sep 2010 - Mar 2011

Senior Trainer instrumental in leading and supervising training efforts for the first ever congressionally mandated merger between the Veterans' Administration (VA) and the Department of Defense (DoD) to form the Captain James A. Lovell Federal Health Care Clinic. Provided project management support in facilitating a successful $24M Electronic Health Record (EHR) training program, providing daily operational review and quality control of all training requirements. Provided logistical support during onsite training, documented onsite user training statistics, performed post-event follow-up activities, documented lessons learned and participated in status meetings/conference calls as required. Independently developed graphical presentations of statistical data, as well as composite material involving data and other types of material for briefings and routine reports. Exceeded customer objectives by training more than 1600 VA and DoD personnel on multiple applications associated with the EHR. Surpassed contract goals by training 95% of available users with a 94% user satisfaction rate.

Clinical Information Systems Trainer

• Mar 2010 - Sep 2010

Clinical Systems Trainer supporting an Army Community Hospital with 42 outpatient clinics and more than 1000 end users, providing expertise in support of training operations of the DoD Electronic Health Record. Provided implementation and training duties associated with provider, nursing, support staff and clerical user access, profiles, and patient management. Trained hospital personnel using formal, one on one, and over the-shoulder training methods. Worked closely with clinic coders to ensure that encounter documentation justifies ICD-9 and CPT codes and supports the E & M codes. Communicated with system users and system developers and identify changes in the system or hospital clinical environment that would affect training and interacted with AHLTA/CHCS and Essentris database administrators and system analysts when creating user accounts and troubleshooting problems to resolve trouble tickets.

Production Lead

• May 2007 - Jun 2008

Supervised the activities of production personnel engaged in pad printing and screening. Continuously analyzed production processes to improve worker productivity and control costs. Incorporated analytical and evaluative techniques to identify, and resolve issues affecting manufacturing business processes. Provided management and oversight of day-to-day operations. Coordinated and assigned work to ensure deadlines were met on a daily basis. Established standards of performance and formally evaluated work performance of subordinate employees.

Practice Administrator

• May 2006 - Mar 2007

Managed 2 practices with an annual production budget of $2,000,000; responsible for hiring and training new employees and building strong, cohesive teams. Provided management and oversight of day-to-day delivery of dental services within the clinics. Planned, designed and prepared various reports and documentation; computed statistical comparisons for trend analyses and documentation. Ensured efficient and productive clinic and staff utilization for the delivery of patient services. Established standards of performance and formally evaluated work performance of clinic staff. Ensured providers were informed of administrative, and personnel deadlines, coordinated their schedules to ensure compliance. Trained newly assigned personnel in all aspects of care. Monitored the scheduling process and delivery of patient services, to minimize unfilled appointment time. Utilized statistical techniques to review trends and make recommendations regarding policies, and work flow changes. Recommended administrative policies and procedures to be developed and implemented to provide cost effective, quality dental care services. Improved production and collections by 70% in the first six months.

First Sergeant

• Jul 2002 - Nov 2005

Directed, trained, and managed more than 250 military personnel with 15 diverse occupational specialties; responsible for training, mentoring, and welfare of all personnel. Functioned as the primary advisor to the Senior Administrator for all personnel issues, recommending ways to improve the organization's structure and efficiency. Consistently briefed senior executives on business plans, budgetary and manpower requirements and provided analysis and recommendations on organizational structure and efficient use of resources. Maintained and accounted for property and equipment in excess of $20,000,000 resulting in an operational readiness rate of 98%. Developed and updated operational plans and Standard Operating Procedures to ensure direct and continuous quality in all facets of the health care delivery. Responsible for all command policies, Standard Operating Procedures as well as additional duty orders within the command. Responsible for submitting all personnel actions to include promotions, discipline, awards etc. Coordinated multiple taskings, duties, and schools while maintaining the ability to respond to any mission while operating with personnel shortages. Briefed senior leadership on training, operations, and unit effectiveness. Developed flexible and innovative training programs that ensured all personnel were prepared for combat operations, improving Mission Essential Task List proficiency. Planned and coordinated the movement of personnel and equipment, by sea and air, into a combat zone, and personally led the unit's main convoy of 120 personnel and 60 pieces of rolling stock over 500 miles into Iraq under combat conditions.

Operations NCO

• Jul 2000 - Jul 2002

Effectively tracked all training requirements and prepared monthly statistical, readiness, and training reports for an organization consisting of 5,000 employees in 10 countries worldwide. Analyzed, managed and maintained personnel strengths for 2,000 personnel in more than 170 separate organizations. Developed and prepared manpower documents for resource managers and executives, gathered data, and analyzed workload requirements to aid in process improvement. Provided input to the Senior Administrator on matters pertaining to human resource utilization, budget, supplies, equipment, information management, organization development and other matters impacting the delivery of health care to assist in evaluating internal business practices and increase efficiency of DENCOM strategic and operational initiatives. Conducted studies and analysis to improve operational efficiency. Provided administrative services and advice to meet procedural requirements. Implemented program policies and regulatory guidance. Guest lecturer, consultant, and presenter for basic and advanced leadership and managerial courses. Designed and published a leader's counseling checklist for the Army's counseling webpage and the dental specific portion of the Army Medical Department's Enlisted Career Guide. Lead agent for a Tri-Service initiative with the American Dental Assisting Association to improve educational opportunities for dental assistants, resulting in the establishment of the Army wide Dental Assisting program. Initiated, planned, and led a medical readiness mission to Honduras, providing quality dental care to over 800 impoverished children with quality care in excess of $50,000. Responsible for $2M worth of organizational equipment and supplies.

Detachment Sergeant

• 2002 - 2004

Directed, trained, and managed 65 military personnel with diverse occupational specialties; responsible for training, mentoring, and welfare of all personnel. Functioned as the primary advisor to the Senior Administrator for all personnel issues. Responsible for submitting all personnel actions to include promotions, discipline, awards etc. Developed flexible and innovative training programs that ensured all personnel were prepared for combat operations, improving Mission Essential Task List proficiency. Planned and coordinated the movement of personnel and equipment, by sea and air, into a combat zone, and led the unit's main convoy of 120 personnel and 60 pieces of rolling stock over 500 miles into Iraq under combat conditions.

S-2/Air NCO

• 1996 - 2000