Experience

Ciro

• United States
• Software Development
• 1 - 100 Employee

• General Manager

  • Nov 2018 - Present



St. Paul Harley-Davidson®

• United States
• Retail
• 1 - 100 Employee

• Parts Director

  • Mar 1999 - Oct 2018

  ST. PAUL HARLEY-DAVIDSON ST. PAUL, MNParts Manager 1999-2007 & 2011-PresentManaged up to a 1.5 million dollar inventory. In 2003 started ecommerce business and built into a multi-million dollar per year business. Developed a new ecommerce business in 2017 to fit a niche market and built into a million dollar business within a year. • Located new vendors and set up favorable terms and pricing structures.• Created new revenue streams through online sales and wholesale programs.• Daily ordering and working with distributors around the world.• Assisted customers from around the world including online sales.• Built and maintain reports in Excel and Talon system for budgets and tracking sales.• Managed functions of shipping and receiving department. Shipped items worldwide using UPS, FedEx, USPS, DHL, and UPS SCS.• Worked with technology managed services companies to maintain and upgrade technology for the entire store. • Organized and operated off site events. Successfully started and maintained a store at the Minnesota State Fair from 2003 to present. Including planning, scheduling contract labor and coordinating outside companies for event. Held a position on the Minnesota State Fair Communication Committee for 8 years.



St. Paul Harley-Davidson & Wild Prairie Harley-Davidson

• Parts Director

  • 2007 - 2011

  Parts Director, St. Paul Harley-Davidson & Wild Prairie Harley-Davidson 2007-2011Designed and built a new parts department from the ground up at our new location. Trained a new team of staff members to maintain inventory and help customers. Mentored a new parts manager to develop and build a new department. Maintained and exceeded standards set by Harley-Davidson.• Managed the parts department inventories for both locations.• Hired and trained staff for both locations.• Trained, coached and mentored staff to ensure smooth adoption of new programs and customer service.• Insured proper inventory was in stock to meet the needs for our service department and customers.



Twin Citties Harley-Davidson South

• Parts Dapartment Assistant Manager

  • 1991 - 1999

  TWIN CITIES HARLEY-DAVIDSON SOUTH LAKEVILLE, MNAssistant Parts Manager 1997-1999Maintained the inventory for a growing business. Trained new staff on all aspects on models and parts and accessories for each model. Work with customers to make their dreams.• Ordered parts for customers, repair shops and the dealer service department.• Set employee schedules and delegated work assignments.• Followed merchandising guidelines to present visually appealing displays.• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.• Determined customer needs by asking relevant questions and listening actively to the responses.• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.• Prioritized helping customers over completing other routine tasks in the store.• Recommended merchandise to customers based on their needs and preferences. Parts Counter Associate 1992-1997• Ordered parts for customers, repair shops and the dealer service department.• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.• Completed all daily tasks and special assignments with an efficient and quality-driven approach.• Completed all cleaning, stocking and organizing tasks in assigned sales area.• Responded to customer questions and requests in a prompt and efficient manner.• Followed merchandising guidelines to present visually appealing displays.• Recommended merchandise to customers based on their needs and preferences.• Responded to customer concerns with friendly and knowledgeable service.Shipping and Receiving 1991-1992Received from suppliers daily. Shipped orders to customers around the world.• Received incoming stock and delivered items to designated locations or department.• Maintained accurate stock records and schedules.• Picked products for specific customers according to pick sheets.



Speedy Lube & Exhaust

• Automotive Technician

  • 1989 - 1991

  SPEEDY LUBE & EXHAUST EAGAN, MN Automotive Mechanic 1989-1991Service and maintain customer’s vehicles. Write repair orders and sell work to customers.• Maintained customer vehicles.• Diagnosed and repaired customer’s vehicles.• Wrote work orders for customer repairs.• Ordered parts for repairs. SPEEDY LUBE & EXHAUST EAGAN, MN Automotive Mechanic 1989-1991Service and maintain customer’s vehicles. Write repair orders and sell work to customers.• Maintained customer vehicles.• Diagnosed and repaired customer’s vehicles.• Wrote work orders for customer repairs.• Ordered parts for repairs.