Lance Sustaita
Health System Specialist at Naval Hospital Camp Lejeune- Claim this Profile
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Spanish -
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Lean Six Sigma Green Belt
-Jun, 2014- Oct, 2024 -
Peer Support Specialist
NC Department of Health and Human ServicesJul, 2020- Oct, 2024
Experience
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Naval Hospital Camp Lejeune
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Health System Specialist
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Nov 2010 - Present
Performs the initial review and all procedural work related to the Disability Evaluation System (DES), Medical Evaluation Board (MEB) processing, and Temporary Disability Retired List (TDRL). Ability to code the verbal description of diseases into numerical designations in order to transcribe the physician’s terminology into standard nomenclature; request records and assist members in researching misplaced records; answer non-technical questions concerning appointments and refers to appropriate staff; reviews computer listings for no shows and cancelled appointments; and coordinate travel arrangements, services, and medical appointments for patients and their family members. Serve as a patient liaison between the medical staff and physicians at other DoD medical facilities; schedules and coordinates medical appointments for patients and various clinics, avoiding conflicts in different clinic schedules; and compiles and maintains statistics. Operates a computer to input, store, retrieve, and manipulate data; create database files, retrieve reports, rosters, prepare reports, and develop forms; use word processing to prepare correspondence and forms; resolve operating problems; and draft telecommunications radio messages in accordance with current regulations and ensure that guidelines are adhered to.
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President Of The Board Of Directors
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Nov 2015 - Aug 2019
Responsible for over 420 homes in a subdivision with over $2 million in assets. Develop a fiscally responsible budget and establish reserve funds. Determine assessment rates and collect assessments. Establish, publicize, and ensure compliance of bylaws. Enact legal action or penalties against owners who noncompliant with bylaws. Review State, County, and Township laws for impact on the association and/or its members. Appoint committees and delegate authority to them when needed. Communicate to the association and/or its members reports on law or bylaws changes, fiscal health and financial reports, and other pertinent information during regular meetings, mailings or social media.
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Holly Ridge Housing Authority
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United States
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Government Administration
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Board Member
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Oct 2014 - Sep 2018
Volunteer position as member of citizen board of commissioners responsible for long-range planning, policy development, and fiscal oversight of a regional public agency. Ensure effective organizational planning. Convene monthly Board meeting. Evaluate and act on recommendations made in Director’s Report. Ensure adequate organizational resources. Approve administrative, program and project budget. Manage resources effectively. financial and audit reports. Conduct annual public hearing for the agency’s Public Housing Authority plan, (PHA Plan) as required by HUD. Adopt annual resolution and certifications regarding PHA Plan. Approve the agency’s annual Section 8 Management Assessment Program (SEMAP) submission as required by HUD. Adopt, review and revise LBHA Section 8 Administrative Plan, LBHA Personnel Policy, LBHA Procurement Policy and associated matters. Review proposals for new, or changes to existing, housing programs or projects. Enhance the organization’s public image. Participate in public relations efforts to create and maintain the interests of the general public, clients, landlords, local and HUD officials in current and future housing development. Review legal matters. May respond to difficult and sensitive employee, client or citizen complaints. May be requested to review Authority staff decisions on such matters. Act on such other matters that may properly come before the Holy Ridge Housing Authority Board of Commissioners.
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Carl R. Darnall Army Medical Center
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Medical Support Assistant
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Sep 2009 - Nov 2010
Perform receptionist and clerical duties in support of patient care and treatment in a Medical Treatment Facility. Use various Automated Systems, to include Composite Health Care System (CHCS) and Armed Forces Health Longitudinal Technology (AHLTA). Receive visitors and telephone calls. Relay incoming calls/messages to the staff. Screen patients to determine the purpose of their visit and check their eligibility for treatment. Schedule and coordinate appointments for patients with various clinics, ensure all treatment requested by the physician has been scheduled and reschedules appointments as necessary. Obtain, review and update medical records. Assemble records in accordance with regulations. File results of laboratory tests, x-rays, EKGs, etc. in the medical record. Compile data for a variety of reports, using automated systems and prepares releases of information for patients. Keep time and attendance records. Perform End of Day processing. Update patient demographics.
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City of Killeen, Texas
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United States
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Government Administration
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200 - 300 Employee
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Office Assistant
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Jul 2008 - Oct 2009
Assist in day to day operations of Family Recreation Center, answering questions from the public, assisting customers in enrolling for KPR youth activities, fitness center, and classes. Putting together classes and improving the continuity of quality for fitness center. Assist in preparing youth activities, such as city wide Easter egg hunts, Family appreciation days, Summer camps, Concerts in the park, and other city wide initiatives. Instill a positive morale experience for youth of our community. Assist in creating posters, pamphlets, and brochures for upcoming activities to be disseminated out to local schools and youth programs. Assist in conflicts and crisis interventions with families, teams, or individuals.
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Texas Higher Education Coordinating Board
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United States
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Higher Education
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200 - 300 Employee
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College Entrance Advisor
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Sep 2007 - Jun 2009
Implement a system into Killeen High School which gives students ability to apply for college. Performing numerous financial aid courses for parents and students in community. Assist students in planning a goal plan for life after high school and for higher education. Provide individualized interviewing and counseling to aid individuals in making career decisions. Gather information about the individual during the initial counseling session and recommend achievement, interest, or aptitude testing. Help the individual establish plans for meeting their goals by providing information about available opportunities for technical programs, high school, college, and vocational programs. Schedule on-duty classes, off-duty classes, for the individual to attend and work toward their stated career goals. Conduct surveys of educational needs/preferences. Arrange for testing of individuals and analyzes results. Monitor progress of individual students to insure educational progress. Prepare and conduct educational briefings for groups to inform them of the entire educational program. Conduct town hall meetings with local cities on various subjects. Prepare public speaking presentations from small to large crowds.
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Naval Hospital Pensacola
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United States
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Medical Practices
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1 - 100 Employee
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Assistant Supervisor
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Mar 2005 - Mar 2007
Responsible for ordering of supplies, ensuring healthcare stayed within budget, and providing excellent patient care. Use of AHLTA and CHCS systems to write notes, enter meds, order x-rays, and other data entry. Proficient in the upkeep of medical records and policies regarding HIPAA standards. Experience with setting assignments; directing work; scheduling. Experience with reviewing patient medical records upon request. Recording, reporting & filing medical information. Experience with assembling medical records paper records & electronic records, the requirements for periodic review & update of records and medical terminology. Experience with clinical & office automation systems including several types of software to meet various unit/clinic clinical & office requirements. Conduct interviews of patients with communicable diseases to attempt to determine source of exposures identify others that may have been exposed to common source or to the patient. Use various means to communicate with contacts & affect follow up interviews. Apply knowledge of scope of subject disease to direct the interview to gather contact data. Educate patients about their condition & methods of prevention &/or consequences of their disease. Conduct STD/HIV training to Marines/Soldiers, DOD civilians, family members & members of the Naval Activity community. Medical office administration topics include dental and medical records analysis, OSHA regulations, quality assurance, records maintenance, records management (opening and closing), scheduling, and workflow. Introduction to supervision topics include counseling, evaluation and performance appraisal, organizational staffing, planning, rewards motivation, and supervisory reports. Introduction to healthcare management topics include departmental performance assessment, ergonomics, management styles, managerial application, personnel records, staff development, and work re-design.
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Education
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2018 - 2021
Eastern Virginia Medical School
Doctorate, Health Services/Allied Health/Health Sciences, General -
2011 - 2012
Ashford University
Master of Arts (MA), Health/Health Care Administration/Management -
2008 - 2010
Ashford University
Bachelor of Arts (B.A.), Psychology -
2007 - 2008
Central Texas College
Psychology
Community
