Experience

University of Arkansas Grantham

• United States
• Higher Education
• 300 - 400 Employee

• Returning Student Advisor

  • Dec 2019 - Present

  Skillful and knowledgeable about the admissions enrollment process, for diploma and degree programs. Perform excellent consultation and motivate students to take action regarding their career goals. Assist prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements. Partner with departments including financial aid, education, and registrar to ensure the delivery of a high level of service to every student. Show less



Full Potential Solutions

• United States
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• • Sep 2019 - Dec 2019

  Provided telephone support to customers and information about products or services. Responsible for entering orders, cancelling accounts, and resolving customer complaints. Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Ensured that appropriate changes were made to resolve customer issues. Resolved customers’ service or billing complaints by performing activities such as in-depth account analysis, refunds, and billing adjustments. Solicited sales of new or additional services and products within existing customer base. Show less

• • Jan 2019 - Sep 2019

  Provided academic advisement and support enrolling high achievement students, that were nominated to the summer enrichment programs for 3rd to 12th grade. Collaborated with Academic Affairs to monitor and convey all aspects of curriculum, sequencing, and academic affairs. Advised students on program policies, procedures, and program requirement, and related academic cost of the program. Communicated with students and parents about STEM program and helped to gain a better understanding of their college or career focus. Monitored students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure, and improve academic success strategies. Show less



SelectQuote Insurance Services

• United States
• Insurance
• 700 & Above Employee

• Insurance Sales Agent

  • Aug 2018 - Dec 2018

  Responsible for selling Medicare Advantage and Medicare Supplement policies and acting as an intermediary between customers and insurance companies. Answered customer inquiries regarding coverage levels and informed them of policy enhancements to ensure customer satisfaction. Communicated benefits and disadvantages of different types of policies to promote the sale of insurance plans. Conducted followed ups with insured individuals regarding premium and deductible payments. Responsible for selling Medicare Advantage and Medicare Supplement policies and acting as an intermediary between customers and insurance companies. Answered customer inquiries regarding coverage levels and informed them of policy enhancements to ensure customer satisfaction. Communicated benefits and disadvantages of different types of policies to promote the sale of insurance plans. Conducted followed ups with insured individuals regarding premium and deductible payments.



Quest Diagnostics

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Account Coordinator International

  • Aug 2017 - May 2018

  Managed all aspects of account contract order/shipment management, order processing and superior customer service. Completed quotes for overseas clients and sales personnel. Arranged the collection of pre-employment drug testing results for international movements. Provided regular updates on shipments to clients, overseas agents, and internal departments. Investigated and resolved supply chain transportation failures. Additional duties included automated order processing within Salesforce using Data Loader, calculated fields, and custom reports to reduce manual entry hours. Show less



Provider Plus Inc

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • Sep 2016 - Aug 2017

  Reviewed insurance policies to determine appropriate medical coverage regarding medical equipment. Prepared home medical equipment physician orders, insurance forms, required medical documents and review them for completeness. Provided excellent customer service, problem and request resolution, instruction on various home medical equipment safety and uses, equipment and medical order requisition from referrals on patient’s behalf. Reviewed insurance policies to determine appropriate medical coverage regarding medical equipment. Prepared home medical equipment physician orders, insurance forms, required medical documents and review them for completeness. Provided excellent customer service, problem and request resolution, instruction on various home medical equipment safety and uses, equipment and medical order requisition from referrals on patient’s behalf.



Apria

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Quality Specialist

  • Mar 2011 - Jul 2016

  Verified insurance eligibility and benefits for patients. Resolved patient/customer complaints by identifying problems and coordinating appropriate correction action. Complied and adhered to all regulatory compliance areas, policies and procedures, and best practices. Contacted patients to advise them of orders placed and to confirm all patient demographic information, communicate financial responsibilities and//or additional information necessary for processing the order received, and to promote other company product and services as appropriate. Show less