Senior Product Manager

• Nov 2021 - Present

Operations Project Manager

• Jan 2021 - Nov 2021

As the Operations Project Manager at Right Networks I use my experience with the many facets of the Right Networks environment to help guide projects for the Operations Department.

QA Application Engineer

• Oct 2018 - Dec 2020

I work updating and maintaining tax and accounting software in a multi tenant server environment. Technical project lead on our initiative to bring new tax firms and software on to the environment. This includes interacting directly with developers, QA engineers and technical support staff for a large tax product software vendor.

Customer Success Lead

• Jan 2018 - Oct 2018

Implementation Specialist

• Oct 2017 - Dec 2017

Technical Support Supervisor

• May 2016 - Sep 2017

Training and Knowledgebase Management Specialist

• Sep 2015 - May 2016

Technical Support

• Mar 2014 - Sep 2015

Presentation Technology Services Classroom Support

• May 2011 - Jan 2014

Duties included; installation of high tech classrooms consisting of computer, document camera, sound system, Polycom system, blu-ray player, VC, closed captioning device, microphone, switcher, multimedia controller and installing multiple Cat5e runs, maintaining high tech classrooms (approximately 100 rooms on campus), training students and faculty, installation and maintenance of of proprietary software, using RDP software to do remote installations and monitoring, training on Extron Electronics equipment including switchers, controllers and multiple distribution amplifiers. Show less

Web Technology Services

• Aug 2012 - Dec 2013

Duties included; managing InSite InSpyder software on all umt.edu websites to ensure accessibility compliance, determine SEO standards and spell check, participated in a student run project to inventory and provide information on all computer labs on campus using SQL database tools and a JavaScript program that would let students know how many computers were open in a lab at any time of day. Assistant Project Lead – “For Students By Students” Web Technology Services Computer Lab Project

IT Central Help Desk Consultant

• Aug 2010 - Oct 2012

Duties included; resetting student, staff and faculty passwords, using active directory tools to identify ID numbers and enrollment status', configuring wireless internet on multiple platforms, using RDP clients to remotely troubleshoot, servicing university owned equipment, installing and maintaining university owned computers, recovering data and cleaning university owned and personal devices and providing customer service on the phone and in person.

Technical Support

• May 2008 - Oct 2009

Duties included; over the phone troubleshooting of DirecTV equipment, supervising group of 5-8 people when lead TSR was not available, handling advanced calls, setting up equipment with field technician and conducting team meetings when lead TSR was unavailable. Awarded top TSR for June 2009 for top customer service scores and highest call volume. Duties included; over the phone troubleshooting of DirecTV equipment, supervising group of 5-8 people when lead TSR was not available, handling advanced calls, setting up equipment with field technician and conducting team meetings when lead TSR was unavailable. Awarded top TSR for June 2009 for top customer service scores and highest call volume.