Lance Lovell
Manager - Technology Consulting at QuantumWork Advisory- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Excelerate Leadership
Allegis Global SolutionsJan, 2023- Oct, 2024 -
SAP Certified Application Associate - SAP Fieldglass Contingent Workforce Management
SAPSep, 2023- Oct, 2024
Experience
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QuantumWork Advisory
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United States
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Business Consulting and Services
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1 - 100 Employee
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Manager - Technology Consulting
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Sep 2022 - Present
Managers of Technology Consulting are responsible for ensuring that the team of Technology Consultants and Data Analysts are acting as true advisors to clients on various types of SI and consulting projects. This process involves working closely with internal and external stakeholders, project teams and subject matter experts (SME’s) providing leadership and holistic views into cross-business and functional solutions. This role will maintain a team of 2-10 data analysts, tech consultants, and data analyst leads (The “Config and Analytics” Team), performing people management, performance management, and leadership functions.The Manager of Tech Consulting functions within the QWA’s practices and:• Provides technical and project leadership on complex end-to-end enterprise implementations, expansion opportunities and operational program efficiencies•Leads teams in best practice for translation of requirements from business process into practical CRD documents that define configuration, analytics, and data• Deep Expertise with the standard technologies utilized by VMS engagements and ability to communicate that experience to team members, advising internal and external teams on deep technology capability • Understand and disseminate features and functions of technologies as releases occur, including translating new features into potential new uses • Provides pre-sales technical support including RFx responses, presenting at BD pitches, conducting solution design, and reviewing contracts as needed for technical and invoicing requirements• Support VMS partnerships and participate in periodic QBRs with partners on performance of technology itself and its intersection with our practice• Manages the team of tech consultants and data analysts, providing leadership, people, and performance management.• Leads learning, training, and continuous improvement within the team.• Works with other managers/practice leaders on cross-practices projects/initiatives. Show less
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Technology Advisor
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Aug 2021 - Sep 2022
The Technology Analyst for the consulting practice is responsible for working with team members, partners, and clients implementing Vendor Management Systems (VMS) technologies. This role is primarily responsible for managing end-to-end configuration of VMS technologies meeting client requirements. Additionally, assisting in scoping/design sessions with other staff for business process, technology design, integrations, testing, and data management.A deep understanding of the VMS being implemented will be required. This role will soley be responsible for configuring the VMS system per requirements and facilitating testing of the system. As an expert of the application, this role will be treated as a consultant on how to creatively use the application and provide a best-in-class client solution.Responsibilities Understand the business operations, use cases and strategies VMS technologiesCollaborate with other Professional Services team resources to better serve our ClientsAble to identify gaps and\or errors within multiple lines of medium to large data setsUtilize industry standard practices to document and implement VMS technology solutionsCollaborate with Project Managers to conduct business process definition meetings, and assist in translation into VMS configurationFacilitate and/or participates in Client meetings around VMS technology configuration, testing, and/or other client consulting as neededResponsible for data quality and implementing processes which drive efficiency and support data governanceBuild, Test, and Load various types of data loads into VMS technologiesManage and understand enterprise level datasets from client technologies Show less
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VMS Systems Analyst
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Apr 2018 - Apr 2020
Under the direction of the Implementation Director or Director of Solutions Delivery Manager, this role is responsible for providing VMS support to TAPFIN MSP programs. The position provides critical support by configuring and maintaining applications that enable internal and external clients to perform critical business functions related to requisition, assignment, time capture, invoicing, and reporting processes. Provides technical support regarding the use of VMS tools, typically in a “Level 2” mode (where the Operations Team provides Level 1 support and the VMS provider provides Level 3 support). 1. Responsible for assisting VMS Systems Engineers in deploying and implementing new MSP engagements (i.e., coordinate the day-to-day deployment activities; resolving issues escalated by clients, sales organization, TAPFIN operations, etc.). May also include supporting analysis, design, conference room pilots, user acceptance testing. 2. Work with implementation team to load/validate client data into VMS application. 3. Responsible for identifying and developing VMS and process improvements for existing programs. 4. Identify and troubleshoot application issues. 5. Implement VMS configuration changes to address issues and/or to optimize/improve effectiveness. 6. Test VMS applications for any defect/enhancement releases. Show less
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Adecco Group
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United States
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Non-profit Organizations
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1 - 100 Employee
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Data Engineer
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Jul 2015 - Apr 2018
• Analyzes client data (spreadsheets, CSV files and Peoplesoft/Oracle reports) for scope/size, element relationships, duplicates to determine overall workflow, hierarchy and the configuration set up to support the solution. • Edits client data (Excel spreadsheets, CSV files and Peoplesoft/Oracle reports) for consistent, valid data (typos, construct key names) • Converts data to load files (parse out, eliminate dupes, create parents, save) • Prepares initial client demo to go into production, ensure all reason codes, and report selections for each master vendor is consistent • Maintains understanding of complex application; troubleshoot issues. Understands the complex structure of the how the hierarchy works within the various Vendor Management Systems tools to be able to leverage for client solutions. • Works cross-functionally and communicates with Solution Engineers, Training team, implementation staff and with client appointed data contacts. • Configures demo sites for Adecco/clients as well as be able to understand and test all aspects of the VMS application. • Ensures standard templates and tools are continually reevaluated and updated as required. Show less
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Pontoon Solutions
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United States
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Human Resources Services
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700 & Above Employee
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Technology Support Specialist I
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Oct 2013 - Jul 2015
Responds and answers all inbound telephone calls and correspondence in a timely manner/according to SLA’s. Uses working knowledge of various supported Vendor Management Software to troubleshoot issues. Understands Vendor Management Software functionality dependencies in order to troubleshoot functional issues. Uses standardized situational responses and processes to resolve customer issues. Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions. Escalates such issues according to standard escalation process. Makes recommendations to improve efficiencies where applicable. Works to meet all existing SLA’s and works to improve overall process by recommending improvements to Supervisor. Documents and escalates all contacts reported by users following Customer Support standard operating procedure. Maintains and continually increases knowledge of supported software solutions. Assists with training of peers in the standards and practices within the Customer Support organization. Participates in special projects and performs other duties as assigned. Show less
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Wollitz Heat & Air
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United States
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Individual and Family Services
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Senior A/C Service Technician
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Sep 2011 - Jul 2013
• Provided in-person customer service to both residential and commercial customers • Performed both repair and maintenance on HVAC equipment • Performed sales and installation of new HVAC equipment • Provided in-person customer service to both residential and commercial customers • Performed both repair and maintenance on HVAC equipment • Performed sales and installation of new HVAC equipment
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Florida State College at Jacksonville
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United States
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Higher Education
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500 - 600 Employee
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Microsoft Office Tutor
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Oct 2012 - Dec 2012
This was my internship. I really enjoyed working as a tutor. Unfortunately there wasn't an opportunity available for me to stay on. It was a great experience and I worked with some great people. This was my internship. I really enjoyed working as a tutor. Unfortunately there wasn't an opportunity available for me to stay on. It was a great experience and I worked with some great people.
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Deputy Clerk
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Nov 2007 - May 2011
• Provided customer service in both the criminal and civil departments • IT contact person. Issues were brought to my attention and if I could not resolve them, forwarded them to the IT department • Attended court and took notes for both county and circuit judges • Provided customer service in both the criminal and civil departments • IT contact person. Issues were brought to my attention and if I could not resolve them, forwarded them to the IT department • Attended court and took notes for both county and circuit judges
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First Coast Service Options, Inc.
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Senior Advisor I
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Jun 2001 - Jun 2006
• Non-exempt supervisor to 13 employees • Wrote work instructions, SOP’s, and provided training to employees on new lines of imaging • Worked with the IT department on the transition to a new scanning software, performed user assessment testing, and documented findings • Served as a Subject Matter Expert for the imaging department and handled relations with both internal and external customers • Non-exempt supervisor to 13 employees • Wrote work instructions, SOP’s, and provided training to employees on new lines of imaging • Worked with the IT department on the transition to a new scanning software, performed user assessment testing, and documented findings • Served as a Subject Matter Expert for the imaging department and handled relations with both internal and external customers
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Education
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2011 - 2013
Florida State College at Jacksonville
Associate of Science (A.S.), Computer Information Technology -
2011 - 2012
Florida State College at Jacksonville
Technical Certification, IT Support Specialist -
2011 - 2012
Florida State College at Jacksonville
Technical Certification, IT Technician/ Desktop Support -
2011 - 2012
Florida State College at Jacksonville
Technical Certification, Information Technology Analysis / Business Analysis -
2011 - 2012
Florida State College at Jacksonville
Customer Support Specialist, Computer Science -
Wolfson High School
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Wolfson High School
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