Experience

Mattito's

• United States
• Restaurants
• 1 - 100 Employee

• General Manager

  • Oct 2017 - Present

  • Managed all operational functions of the restaurant with P&L responsibility for the restaurant as well. • Proven track record of building strong consultative relationships with key decision makers focused on solving business problems. • Point of Contact (POC) for resolving all guest issues and ensuring 100% satisfaction. • Designed and deployed shift work processes to ensure a safe and manageable work environment during closing hours, a process that is still utilized today. • Developed and implemented a New Hire Training Program that trained the newly hire associates on food preparation, service, sanitation and overall safety procedures. • In charge of Inventory controls which included accounting for the inventory, reordering and the restocking of inventory. Show less



Stacy's Furniture

• United States
• Furniture and Home Furnishings Manufacturing

• Sales Representative

  • Sep 2016 - Jul 2017

  • Recommended products based on customer needs and desires, answered questions regarding products. • Maintained a knowledge of sales, promotions, store policies, and security practices. • Prepared sales slips and contracts, arranged delivery and facilitated special requests and orders • Sold ancillary products such as insurance and service contracts, arranged financing options for customers. • Provided knowledgeable, honest, and superior customer service. • Recommended products based on customer needs and desires, answered questions regarding products. • Maintained a knowledge of sales, promotions, store policies, and security practices. • Prepared sales slips and contracts, arranged delivery and facilitated special requests and orders • Sold ancillary products such as insurance and service contracts, arranged financing options for customers. • Provided knowledgeable, honest, and superior customer service.



Love and War in Texas

• United States
• Restaurants
• 1 - 100 Employee

• Manager

  • Nov 2009 - Aug 2016

  • Lead and managed a staff of up to 50 employees in all facets of the operation; customer service, inventory, staff support, and service-to-sales • Managed all Live Entertainment arrangements which included finalizing of contracts, scheduling and payments. • Implemented and managed an internal program to maintain a rejuvenating and stable atmosphere for all “first time” guests. • Proven track record of building strong consultative relationships with key decision makers focused on solving business problems. • Point of Contact (POC) for resolving all guest issues and ensuring 100% satisfaction. • Executed the recruitment, hiring and training of all personnel. Show less