Lance Holmes
Product Design Team Lead | Mobile at Pura- Claim this Profile
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Topline Score
Bio
Credentials
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Certified in User Experience
Nielsen Norman GroupMar, 2018- Nov, 2024
Experience
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Pura
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United States
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Computers and Electronics Manufacturing
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100 - 200 Employee
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Product Design Team Lead | Mobile
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Mar 2022 - Present
+ Coordinate design efforts for mobile smart-device control experience+ Lead User Experience redesign to optimize device control for existing and future product lines+ Help define micro-interaction standards across iOS & Android mobile apps+ Rally stakeholders around team initiatives to identify priorities and project timelines+ Establish UX Research practices to better leverage user input in design process
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Senior Product Designer | Mobile
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Jul 2021 - Mar 2022
+ Oversee UX & UI design for cross-platform native app (iOS, Android)+ Integrate mobile app with physical smart fragrance diffuser to create a seamless product experience+ Establish interaction design standards across iOS & Android mobile apps+ Collaborate with cross-functional design team to translate new visual brand standards into a world-class app experience
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Nu Skin
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United States
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Retail Health and Personal Care Products
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700 & Above Employee
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Lead UX Designer
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Jan 2021 - Jul 2021
+ Coordinate efforts of UX Designers across 4 product teams to plan, design, and implement an engaging, intentional product experience.+ Define the product strategy for a suite of digital tools across web and native platforms.+ Collaborate with stakeholders across the organization to identify product opportunities and promote proper discovery and design methods for new features and tools.
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Senior UX Designer
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Nov 2019 - Jan 2021
+ Lead UX and UI design for the eCommerce web experience, delivering clean and uncluttered designs by researching, testing, and enhancing main user-flows.+ Work across multiple teams in an agile environment, collaborating efficiently with multiple stakeholders.+ Collaborate with Customer Analytics team to produce a comprehensive customer journey map, now a standard tool being used across the global corporation.+ Implement user research, wireframing, prototyping and design for complex in-house software, using design thinking process. Show less
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UX Designer
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Aug 2017 - Nov 2019
+ Optimize usability of legacy and new applications through extensive redesign process.+ Conduct user research to verify usability of existing features and to validate new solutions.+ Collaborate with business and development teams to determine product needs.+ Advocate for the users by regulating product usability.+ Keep a demanding release schedule in a fast-moving agile environment.+ Maintain a consistent design language across international versions of internal and external facing applications. Show less
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365 Retail Markets
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United States
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Software Development
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200 - 300 Employee
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Product Designer
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Aug 2016 - Aug 2017
+ Help define product specifications, advocating for user needs.+ Leverage design tools to create basic and high-fidelity visuals of new features.+ Complete working prototypes to accurately demonstrate new feature functionality.+ Conduct extensive user testing to identify design deficiencies.+ Maintain a budget while meeting discovery and design needs.
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Mobile & Web QA Analyst
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Dec 2015 - Aug 2016
+ Design, develop and execute test plans and cases in a timely manner.+ Accurately Record and document test cases.+ Troubleshoot defects in production or in other testing environments.+ Assist in the development of quality assurance and testing policies, standards and procedures.+ Partner with developers in designing solutions to problems and creating new features.
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Account Specialist
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Feb 2015 - Dec 2015
- Provided a positive pre- and post-sales support experience to vending technology customers.- Responded to and resolved escalated customer issues and concerns with all vending technology.- Trained Support and QA teams on the functions of AirVend technology.- Managed team project to improve onboarding process and new customer experience.
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AirVend
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United States
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Software Development
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1 - 100 Employee
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Technical Sales
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Apr 2014 - Feb 2015
+ Worked closely with development team to design new features & improve existing features to meet the needs of our customers.+ Continued to work with Support team, learning current issues customers faced.+ Assisted in Sales process, helping potential customers identify problems our product could solve.+ Traveled to customer locations to train staff on setup and function of AirVend technology.
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Support Lead
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Sep 2013 - Apr 2014
+ Assisted customers in learning to troubleshoot and resolve technical vending issues.+ Authored support articles according to current common issues customers faced.+ Built an online knowledge database for customers to access support documentation.+ Improved the onboarding experience of all new customers by redesigning onboarding documentation and by leveraging mail chimp's interaction analytics.
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Brigham Young University
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United States
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Higher Education
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700 & Above Employee
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Editor and Layout Designer
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Aug 2013 - Apr 2014
+ Reviewed essay submissions for undergraduate journal of philosophy + Worked with a team of editors to select which essays to publish + Proofread essays and worked with authors to make appropriate changes for publication + Collaborated with Editor in Chief to design the layout of the publication + Maintained a layout style consistent with journal publications from previous years + Reviewed essay submissions for undergraduate journal of philosophy + Worked with a team of editors to select which essays to publish + Proofread essays and worked with authors to make appropriate changes for publication + Collaborated with Editor in Chief to design the layout of the publication + Maintained a layout style consistent with journal publications from previous years
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Education
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2011 - 2014
Brigham Young University
BA, Philosophy -
2016 - 2017
DevMountain
Trained in UX & Interaction Design
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